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Issue when launching War Thunder

Discussion in 'Razer Cortex' started by ZyV06J, Dec 30, 2016.

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  1. ZyV06J

    ZyV06J New Member

    After i launched the game through Razer Cortex i realized that the keyboard wasnt working in the game, i tested it out several times and i had the same problem more than ten times, my keyboard was working perfectly when i tested so it is impossible to be interfering in the test (i tried to play the game without using Razer Cortex and the keyboard worked perfectly)
     
  2. Nancy8975

    Nancy8975 Administrator Staff Member

    Hi ZyV06J, sorry to hear what you encountered.

    To look into this issue, we need your help to get some info here.

    1. Please tell us your keyboard model.
    2. Please download and unzip the file and run LogCollector.exe from http://rzr.to/cortexlogtool, then fill out the Game and Description, then click Output button. There will be a zipped file generated on his desktop with all logs needed.

    Please upload the logs to services like Dropbox or Google Drive and paste the link here in the forum.
     
  3. ZyV06J

    ZyV06J New Member

  4. Nancy8975

    Nancy8975 Administrator Staff Member

    Hi ZyV06J, can you please also tell us your keyboard model?
     
  5. ZyV06J

    ZyV06J New Member

    its a Dell notebook integrated keyboard. Default keyboard PS/2
     
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