issues with my blackwidow and razer chroma.

Discussion in 'Razer Support' started by geoNewYorkPinksource555, May 4, 2018.

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  1. hello,i have a new black widow chroma X Mercury and recently it chroma stopped working,for some reason..im like "wtf i just bought a chroma device,it worked for 2-3 weeks and stopped working...wow...im hating this razer chroma!" the keyboard still works but for some reason the razer synapse is not opening,razer cortex is also not opening and razer chroma does not work,the caps,num lock,scr lk,gaming mode and macro lights still working but the keys led dont.


    PS:i just bought this keyboard because of razer chroma and it dont works anymore...

    just to remember: the keyboard is new and the razer softwares aren't opening.


    Please help!!
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Yo! Have you tried reinstalling all Razer apps? Also, did this happen before or after a Windows/Synapse update? If you can put up a screenshot, that would be very helpful.
     
  3. yo,i reinstalled synapse and wnow the cortex started to open but synapse now shows a error :fail in initialization
     
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Oh no! I'll be sending you troubleshooting steps via PM so we can further isolate this issue.
     
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