Issues with Razer Blade 15

Discussion in 'Razer Support' started by thinkSafetyYellow948, Aug 25, 2022.

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  1. Hello,

    I have created this thread following the issues I got with my new PC. In case somebody would have had the same kind of issues, I wanted to share all of it.

    So, 2 months ago I bought a Razer Blade 15 (with 1 TB SSD, which will matter later).

    Sadly, I got to use it barely 1 week before everything went south : multiple BSOD, overheating, and finally a neverending loop when trying to install Windows after trying a factory reset.

    So I was asked to send the PC back, which I did. And so, several weeks later, I finally received the PC back.
    No more BSOD, everything seems fine... until I realize my SSD went from 1TB to 500 gb.
    Seems like the issues were caused by a SSD failure, so they had to replace it. With a 500 GB one instead of the 1 TB I paid for...
    By this point I started to get tired about all of this.

    Then support gave me 2 choices :
    1) "Should the customer send in the device again and we replace the SSD within one day"
    or
    2) "should we send the customer an SSD that is already set up. This way, the customer would only have to remove the back cover and replace the SSD."

    This is my first Razer PC, but not my first PC, so option 2 looked appealing yet weird to me. Usually, it's not up to the customer to install the parts himself, since if we open the PC, the warranty becomes void.
    So I asked about it.
    And several days later, support returned with an answer : yes, the warranty would become void if I chose option 2.

    So if I sum it up.
    1) I bought an expensive PC that didn't work (SSD failure).
    2) I had to wait 3 weeks before having it back, and then I discover a wrong SSD has been installed and I'd been robbed of 500gb.
    3) Support suggested to me an option which would nullify my warranty, without telling me about it in the first place : if I didn't ask about the warranty, I would never had known it would become void, until it's too late.

    This is a lot to take !

    The last ticket is still active, I still have to wait to get the new labels for the package to send the PC back (yeah, I will choose option 1, because I have the feeling that the warranty will still be of use lol...).
    But in the end of the day, this will probably takes weeks again...

    I received the PC at the end of June, I created the first ticket early July, and just like that, summer is gone and I paid 3000 bucks for a PC that basically never worked.

    There have been too many mistakes from Razer (& support) end on this matter, and I have the feeling that support just doesn't care and barely understands me (they are not bots, are they ?).

    As I said to the support, I'd like to speak to a manager now, but I don't know how to proceed.

    I feel terrible because I get the feeling I've been scammed, and probably should have immediately asked for a refund to Amazon instead of trying it the Razer way. Yeah, replacing a PC instead of repairing it is not the greenest thing, but neither are multiple shipments between France & Germany because of Razer mistakes.

    Thank you for reading this, and have a good day. Hope you won't be as unlucky as me.
     
  2. Razer.Zionzedd

    Razer.Zionzedd Yes, My lord? Staff Member

    @thinkSafetyYellow948 I'm sorry to hear about your experience in sending your laptop for repair and getting the SSD downgraded from 1TB to 500GB. Absolutely not the impression we want you to have especially with your first blade. I also appreciate you sharing it here. Please PM me your case number so I can coordinate with the relevant team who's working on your concern to keep your case forward and check our options.
     
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