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Item Serial Number Is Unknown

Discussion in 'Razer Support' started by sleekBitterLemonboard441, Sep 4, 2020.

  1. Hi.
    I have just purchased a Razer Ornata v2 Keyboard and I am unable to register it as I keep getting the following error message.

    Item Serial Number Is Unknown

    I have rechecked the serial number many times, and I have entered it correctly.
    Any ideas what's wrong?
     
  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi there! Thanks for posting your product registration concern here. Please send me a photo showing your device's serial number. Save it via Google Drive or to any online drive account. Ensure to paste the link in your PM. Let's continue from there.
     
  3. i am haveing the same problem
     
  4. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Please send me a PM too. I'll wait for your follow-up.
     
  5. pdavid3869

    pdavid3869 New Member

    I am also having the same serial number error for my new Blackwidow elite keyboard.
     
  6. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Please send me a PM together with your device's serial number.
     
  7. Same issue with my Ornata V2
     
  8. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi there! Please send me a PM together with a photo showing device's serial number and receipt/invoice email. Save it via Google Drive or to another online drive account, then include its link in your PM. Let's continue from there.
     
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