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Item Serial Number Unknown For Razer Deathadder Chroma

Discussion in 'Razer Support' started by Alisko2000, Aug 18, 2020.

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  1. Alisko2000

    Alisko2000 New Member

    Hello, I just bought a new Razer Deathadder Chroma. I filled in everything on the website however it says the serial number is unknown. Because of this I can't change my sensitivity and rgb etc. :slightly_sad:

    Could someone please assist me with my problem, and if there is no solution, does anyone know what the standard DPI is on this mouse? So what the DPI is in its original state.
     
  2. BoyzPlayz223

    BoyzPlayz223 New Member

    same problem with me
     
  3. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Where did you get the mouse? Please send me the serial number of the device and a screenshot of how it appears on the device manager. Let's go from there.

    *Locking this thread to curb conversations to PMs.
     
  4. RudraGaming

    RudraGaming New Member

    it doesnt work for me too so how should i send u the screenshot
     
  5. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    To initiate a PM, click on my name then hit start a conversation on the popup window. Do make sure to upload the screenshot on GDrive or Dropbox and send me a shareable link.
     
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