Keyboard backlighting won't stay off when display turned off!

Discussion in 'Razer Support' started by Brians., May 16, 2019.

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  1. Brians.

    Brians. New Member

    Hello.
    With every other computer I've ever owned, when you turn the display off the keyboard backlighting also goes off - and stays off - until it's reawakened. However, with my new Razer Blade Stealth when I turn off the display - either using a designated button or any one of a number of programs, the keyboard backlighting won't stay off - after a few minutes it's back on again. It's driving me MAD! Can anyone suggest something, please?
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there. Which Razer Blade Stealth version do you have? Do you have Razer peripherals connected to your RBS? Let me know.
     
  3. Brians.

    Brians. New Member

    Hello. Thank you for your reply. I have the Razer Blade Stealth 13 2019 graphics model. I have no peripherals connected at all.
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for getting back to me. Have you tried doing a reinstall of Synapse? If you haven't, please do. Also, make sure that your Windows System is up to date. Let me know how it goes.
     
  5. Brians.

    Brians. New Member

    Hello. Sorry for the delay. I not only reinstalled Synapse but I actually did a complete reinstall of Windows 10 first - which took a while. Unfortunately, no luck. I still have the same issue.
     
  6. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the update. Please send over the build number of Synapse to me through PM as well as the link to this thread. I'll assist you from there.
     
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