Keyboard not working | Razer Insider

Keyboard not working

  • 18 February 2021
  • 3 replies
  • 351 views
C
I was playing a game and randomly my razer huntsman keyboard just disconnect. I can hear the windows sound effect for disconnecting so I try multiple USB ports. I restarted my pc thinking maybe the game somehow did that but my keyboard still doesn’t connect. I don’t have an extra one and I can’t get the keyboard to work. I can’t login to my account. I think it’s a fault usb cable. Other razer and non razer devices are working. Any advice.
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3 Replies

Sye_The-Vie
Rank
Userlevel 7
When you mentioned "login to my account" do you mean your Synapse / RAZER ID?
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
FiszPL
Rank
Userlevel 7
Badge +1
If possible, try the keyboard on different PC - will it behave the same?
Also - this is the "normal" Huntsman or for eg. Mini / TE version?
J
Userlevel 7
Along with what @Sye_The-Vie and @FiszPL mentioned, can you also confirm if you have the keyboard connected directly on the computer usb port or on an external usb hub.
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