Keyboard/Software bugging out | Razer Insider

Keyboard/Software bugging out

  • 8 April 2021
  • 9 replies
  • 25 views

Hey, so I've been having this weird issue through two Razer keyboards (I think first a Huntsman Chroma and now a Blackwidow v3 Chroma), where there are several issues that I'll try to go over, that tend to be oddly specific:

MOBAs (Heroes of the Storm and League of Legends): Buttons are randomly mapped to other buttons unless I tab out and back in, once the game has loaded.
Blizzard Games (Heroes of the Storm and World of Warcraft): After tabbing out and back in (or just clicking off the game), when going back in, a button has to be pressed twice to work, then functions normally. So to press Q, I'd have to press it once to 'unlock' it, then it'd work as normal.
General use: Sometimes, when attempting to use the Ctrl, Shift, Alt buttons, they must be done twice. So to alt tab, I have to try to alt tab twice to get it to work.
Yakuza Games (Maybe Sega games?): When starting the game, it is like every mapped button is being held down. I have to press every single button to be able to play, and when alt tabbing out and back in, it does it again.
Outriders: Sometimes randomly makes me dodge in a direction, even if I'm not moving in that direction.

So, things I've tried:
Reinstalled Windows entirely.
Updated Windows to latest version.
Removed all Razer hardware through Device Manager and restarted.
Reinstalled Chroma Studio.

I have the following Razer peripherals:
Blackwidow V3
Basilisk V2
Goliathus Mousepad
Nari Ultimate

I'd love some help, because I've just been putting up with this for a couple years, tried changing keyboards, but it's just not working.

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9 Replies

i have the erazeeer miini annddddd fffororr r ssomeemee rreeeason it keepss doubleee typinng!!!!!!! i need help
Userlevel 7
Hey everyone! Thanks for sharing your concern here. Have you tried replicating this behavior by logging in as a guest user in the Razer Synapse 3.0? Reset your devices by going to the Razer Synapse settings and unlink all games and link one game at a time, then check if the issue persists.
Razer.Speedcr0ss
Hey everyone! Thanks for sharing your concern here. Have you tried replicating this behavior by logging in as a guest user in the Razer Synapse 3.0? Reset your devices by going to the Razer Synapse settings and unlink all games and link one game at a time, then check if the issue persists.

I don't have any linked games, and was already logged in as guest
Userlevel 7
lazer726
I don't have any linked games, and was already logged in as guest


Thanks for the update. Please send me the following:

a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.)
b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver)
c. Screenshot of Synapse version (Click the gear/cog icon at the top right. For Synapse 3.0, click “About”).
d. Synapse 3.0 logs.

Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.
MSInfo

WinVe

SynapseVer


(*Omitted the attached photos for your security.)
Userlevel 7
lazer726
MSInfo

WinVe

SynapseVer


(*Omitted the attached photos for your security.)


Please send me a PM instead. I'll wait for your follow-up.
Razer.Speedcr0ss
Please send me a PM instead. I'll wait for your follow-up.

I sent you a PM
cronites
i have the erazeeer miini annddddd fffororr r ssomeemee rreeeason it keepss doubleee typinng!!!!!!! i need help

Maybe you have a macro turned on in synapse. delete the macro or create a new profile for your keyboard.
Userlevel 7
lazer726
I sent you a PM


I got your PM. Please check it right away.

That's a good way to isolate the issue, DudeGamerDario. Thanks for sharing.