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Keys Cut Out

Discussion in 'Razer Support' started by NFox73, Mar 13, 2019.

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  1. NFox73

    NFox73 New Member

    i recently got the razer ornata chroma and love the way it feels but theres 1 major issue with it. the shift and occasionally a couple of other keys cut out when they are fully pressed down, the shift is especially annoying as it happens ALL THE TIME and it is an essential key to most games that i play where sprinting is shift. wasd and other keys cut out as well but its a lot more rare than shift. is this just because of the design or do i have a faulty keyboard.
  2. Predator5

    Predator5 Well-Known Member

    Try updating the firmware, if that doesn't fix it you probably have a faulty keyboard and should claim the warranty.
  3. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Hey bud! Just checking in. If you're still experiencing this on your Ornata Chroma, feel free to send me a PM with the serial number of the keyboard. I'd be happy to sort things out for you. Moving this to the Support boards for visibility.
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