Kiyo Pro - unable to update firmware | Razer Insider

Kiyo Pro - unable to update firmware

  • 16 September 2021
  • 1 reply
  • 7 views

Just bought this camera this week and it's unable to update firmware from 1.00 to 1.05 and says to contact support.
I read on reddit this may indicated a defective camera??

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1 Reply

Userlevel 7
ewu240
Just bought this camera this week and it's unable to update firmware from 1.00 to 1.05 and says to contact support.
I read on reddit this may indicated a defective camera??


That's a bummer. Please send me your device's serial number including the following:

a. MSinfo logs.
b. Razer Synapse logs.

Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. I’ll be locking this thread now to divert our conversation privately.