KRAKEN 7.1 V2 causing PC system to shutdown or restart

Discussion in 'Razer Support' started by bulldog5769, Aug 21, 2019.

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  1. bulldog5769

    bulldog5769 New Member

    Recently my system has been restarting or shutting down. After believing it was either power related or other hardware, a detailed look at the event log revealed it was the HID-compliant headset driver.

    With the driver enabled, the system would run normally until it either shut down or restart with the event log showing:

    Critical 8/20/2019 8:07:44 PM DriverFrameworks-UserMode 10111 User-mode Driver problems.
    -- The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.


    Critical 8/20/2019 8:07:44 PM DriverFrameworks-UserMode 10110 User-mode Driver problems.
    -- A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.

    With the driver disabled, my system will run normally.

    I have uninstalled all related drivers and programs, reinstalled, and with everything enable, I still have random restarts or shutdowns.

    Any idea what might be causing this? I have been using these headphones for almost 4 years with no issue until now.

    Thanks for any help that anyone can provide.
    RalphGames likes this.
  2. simonedkey

    simonedkey New Member

    Hey! did you ever find out a fix for this? This exact thing is happening to my pc now
    RalphGames likes this.
  3. bulldog5769

    bulldog5769 New Member

    No, Razor support was no help and threw up their hands and said whatever it is, was not their problem.
  4. simonedkey

    simonedkey New Member

    Did you have to get a different brand headset to fix the problem? I stream and every time I play overwatch my pc shuts off due to hid headset and driver issues with the razer kraken. im leaning towards getting a new headset at this point but im not sure which one i want
  5. bulldog5769

    bulldog5769 New Member

    I am going too once I get the chance. This is the second time within a year I have had problems with Razor equipment and their support has been terrible and threw up their hands.

    They lost me has a long time customer and will purchase from one of their competitors.
  6. simonedkey

    simonedkey New Member

    let me know if buying a new headset works! im gonna try a few more things and if that doesnt fix it im going to purchase a different brand headset
  7. simonedkey

    simonedkey New Member

    hey! so i actually did something that worked for me. go to device manager > universal series bus controllers > right click USB root hub (usb 3.0) > power management > uncheck allow computer to turn off to save power

    also i talked to razer customer support and they had me go into program files x86 and delete everything razer and uninstall both synapse and reinstall everything and replug everything in

    i hope one of these works for you!
  8. simonedkey

    simonedkey New Member

    hey if you reply back with your email i'll be glad to foward over the email from razer that fixed my pc. it was due to a corrupted HID file
  9. bulldog5769

    bulldog5769 New Member

    (*Removed for security purpose.)
  10. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

  11. bulldog5769

    bulldog5769 New Member

    I plan on finding my headphones this weekend and will let you know if I still have this problem.
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