KRAKEN 7.1 V2 causing PC system to shutdown or restart

Discussion in 'Razer Support' started by bulldog5769, Aug 21, 2019.

  1. bulldog5769

    bulldog5769 New Member

    Recently my system has been restarting or shutting down. After believing it was either power related or other hardware, a detailed look at the event log revealed it was the HID-compliant headset driver.

    With the driver enabled, the system would run normally until it either shut down or restart with the event log showing:

    Critical 8/20/2019 8:07:44 PM DriverFrameworks-UserMode 10111 User-mode Driver problems.
    -- The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

    and

    Critical 8/20/2019 8:07:44 PM DriverFrameworks-UserMode 10110 User-mode Driver problems.
    -- A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.

    With the driver disabled, my system will run normally.

    I have uninstalled all related drivers and programs, reinstalled, and with everything enable, I still have random restarts or shutdowns.

    Any idea what might be causing this? I have been using these headphones for almost 4 years with no issue until now.

    Thanks for any help that anyone can provide.
     
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