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Kraken 7.1 V2 volume changes to very low when using Synapse 2.0

Discussion in 'Razer Support' started by Moe2212, Aug 10, 2018.

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  1. Moe2212

    Moe2212 New Member

    So I bought the Kraken 7.1 V2 headset last tuesday and had 0 problems with it, until today.

    Prehistory:
    I'm using the DeathStalker and DeathAdder Elite for a long time now and so I used Synapse since I have one of them.
    The Kraken 7.1 V2 was compared to my older headset very loud so I changed the system volume (Windows 10 soundmixer / or the volume control inside Synapse under Kraken 7.1) from 100% to 8-10% otherwise everything would kill my ears :big_grin_:

    Problem:
    Today I just started up the PC as usual and went watching some streams when suddenly the audio became quieter. I checked the system volume but nothing has changed there.
    Then I checked other applications and their audio was normal. So I first thought its a problem with Google Chrome and switched to Firefox.
    After opening Synapse (under Kraken -> Mixer) and looking for reasons there, Firefox went quieter aswell (seems to be a pattern with all apps).
    Now I need to go up to 25% to get the volume I had with 8% before which is a big problem because the windows sound is now extream loud (like it would be before, where 8% was the best volume)

    So when I restart the PC (set up that on every startup the browser would open a video) the audio in the video will be ok until Synapse starts itself then the audio will drop again (System volume = 8%).
    Because of that I tryed uninstall Synapse and reinstall the Kraken drivers and everything was back to normal (with 8% as system volume) no magic volume changes.

    When reinstall Synapse the problem is back: every app that was running before the installation will keep its good audio at 8% every app that is started after the installation would need to change the audio to 25% to have the volume that the other apps have at 8%.
    Which leads to very strange audio, for example:
    Open the same video in 2 different tabs (one before Synapse and one after) one video would have normal audio where the other is very quite. And for the record all apps in the Mixer are at the same volume level so its not like app A is at x% and app B is at y%.

    I really out of idears what it could be, it was working fine the last days and today this happend???

    The real problem is that windows will keep its volume so even if I would change everything to 25% so it would be fine to listen every windows notification would kill my ears.
    Uninstall Synapse is not really a solution because I use it for mouse and keyboard and without it I guess 7.1 isn't working.

    Thank you in advance
    Maurice
     
    Last edited: Aug 10, 2018
  2. FirePenguin

    FirePenguin Well-Known Member

    Hey. I sent you a message regarding this. Hit me back if you are still having issues. ;)
     
    freakydoctor likes this.
  3. Moe2212

    Moe2212 New Member

    So it seems the problem was fixed with Windows-Updates from 15.08.2018 (KB4343909 or KB4343902 both came on the same day for me)
    Since these Updates everything is back to normal, maybe the Update-Infos help if there is a need to reconstruct what might happend ;)

    Have a nice day, all.
     
  4. FirePenguin

    FirePenguin Well-Known Member

    Good to know it got fixed. Thank you for the update and the information regarding this.
     
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