Kraken Pro v2 Xbox One Setup

Discussion in 'Razer Support' started by reckoning34, Jun 25, 2018.

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  1. reckoning34

    reckoning34 New Member

    Help needed. I received this headset as a gift and love the sound. Audio works across both PC and Xbox One. However, the mic only works on PC. What I have tried on the Xbox so far:
    - Plugging headset directly into new controller 3.5mm jack. This allows me to hear game audio and player chat. I can also hear myself but no one else can.
    - Plugging headset into Xbox Stereo Adapter. Allows same functionality as before without being able to hear myself (no one else can either).

    Am I doing something wrong? Any help would be much appreciated, thank you.
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Yoh! This is actually a known issue for Xbox One headset users. You may want to reach out to the manufacturer for the fix.
     
  3. reckoning34

    reckoning34 New Member

    That's unfortunate. I have contacted support and received the same responses: "Make sure it works on pc, make sure you're using the stereo adapter, provide us the serial number."

    Didn't feel like I was getting anywhere with that route so wanted to reach out here.
     
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