Kraken TE 7.1 no sound | Razer Insider

Kraken TE 7.1 no sound

  • 8 December 2020
  • 5 replies
  • 9 views
B
Hi,

I just bought Kraken TE and went through the set up. The only way I get sound is if my default device is set to Speakers - Game as per the attached. After downloading 7.1 Software and changing the default playback device to 7.1 surround sound as recommended I lose sound. I can see the volume bar moving up and down if I play anything, however there is no sound. the volume is turned up and as soon as I switch back to Speakers - Game the sound is fine. Can anyone give me advise on what can be wrong please? Can I still get the full benefit from Speakers Game default device or is that not 7.1?
2 Attachments
This topic has been closed for comments

5 Replies

F
Have they answered you yet ?
B
FigherTDD
Have they answered you yet ?

Nope
S
jai le meme probleme avec Kraken X
Sye_The-Vie
Rank
Userlevel 7
I can maybe suggest an alternative.
THX spacial audio is better than 7.1 surround audio, you want to try that?

New Kraken TE comes with USB Audio Controller which should deliver the THX spacial audio driver.
As per attached go to Synapse 3.0 and enable THX spacial audio


Next on your Windows control panel go to Sound menu and set THX Spatial - Synapse by default


I have noticed on your Pic 2.png, you have not set the 7.1 surround sound audio to default. Try that if that works.
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
B
Sye_The-Vie
I can maybe suggest an alternative.
THX spacial audio is better than 7.1 surround audio, you want to try that?

New Kraken TE comes with USB Audio Controller which should deliver the THX spacial audio driver.
As per attached go to Synapse 3.0 and enable THX spacial audio


Next on your Windows control panel go to Sound menu and set THX Spatial - Synapse by default


I have noticed on your Pic 2.png, you have not set the 7.1 surround sound audio to default. Try that if that works.


thank you for your reply. It seems that thx spatial is working as I have enabled it and can tell the difference when I turn it off. 7.1 is disabled on my settings due to the fact that once enabled and made default sound disappears completely
CookiesCookie settings