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Kraken Tournament Edition buzzing sound

Discussion in 'Razer Support' started by Mamutin, Mar 14, 2019.

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  1. Mamutin

    Mamutin New Member

    I've been using the headphones with synapse 3 without issues during a month aprox. Today when i started my PC and tried to play a video it began to do a loud buzzing sound.
    I've checked the drivers and synapse 3. I've uninstalled and reinstalled drivers and synapse 3 and i'm still having the same problem.
    when i try them whith synapse 3 uninstalled they work, but when I reinstall synapse 3 the headphones don't work even if stop synapse 3.
  2. JonesFTW

    JonesFTW New Member

    Same problem with my Kraken TE, looks like a lot of users has been affected by what seems to be a synapse error
  3. Mamutin

    Mamutin New Member

    I hope it gets fixed soon.
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Can you send me the Application Event and System Event logs from the Windows Event Viewer via PM? That would help me further isolate the issue and hopefully sort things out for you.
  5. JonesFTW

    JonesFTW New Member

    I just got the issue solved by doing these steps:
    A. Kindly do a complete clean reinstall of Synapse 3.

    1. Uninstall "Razer Synapse" and "Razer Chroma SDK Core Components" from your computer under Programs and Features.
    2. Delete the Razer folders in these file locations: C:\Program Files(x86)\ and C:\Program Data\. The folder is set to hidden so you might need to change the folder option to view hidden files.

    Note: Ensure to reboot your PC/computer after completing all the steps.

    B. Deleting in Windows registry HKEY_LOCAL_MACHINE->SOFTWARE->THX
    C. Re-installing Synapse 3 using the link below.

    Mamutin and Razer.Caziel like this.
  6. Mamutin

    Mamutin New Member

    Thanks a lot man!!. Doing this it fixed the problem.
    Thanks really.
  7. Krugus

    Krugus New Member

    Issue fixed for me as well doing this.

    You truly are FTW :)
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