Kraken Tournament Edition sound quality problems

Hey everyone. I just bought a Kraken TE and I had high hopes for it. When I put them on and downloaded synapse 3, it sounded like a $15 generic headset and playing games and listening to music sounds so bad. It’s really muffled and the range isn’t good at all. I’m wondering is this just how it is or am I missing a driver or something? I’ve turned on THX and also turned on surround sound in synapse but nothing works. Any info would be great, thanks.