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Kraken Tournament Edition - THX Spatial Audio not working.

Discussion in 'Razer Support' started by Davidier, Feb 14, 2019.

  1. unbrauchbaer

    unbrauchbaer New Member

    I have always been a razer fan since 2013 and the blackshark v2 is the first new razer equipment i bought, and i have the same problems with the support, If i buy a headset for more than 100€ i expect it to work, but no razer starts selling unfinished crap I am really dissapointed.
    I got it to work after more than a week without a working headset only by resetting my pc.
     
  2. Lilith777

    Lilith777 New Member

    Only way i have found working for this is to just restart the pc untill it randomly works again, sometimes just one restart does the trick other times over 10 restarts is needed, or uninstall synapse and re install it again, seems to happen everytime there is an update on synapse, never bying a headset from razer again thats for sure, had this headset for over a year and this is still a thing, that is not just bad its deserving of a medal of some sort. really sad cause the headset itself is the best ive ever had,
     
  3. DaGear2007

    DaGear2007 New Member

    hey what amplifier did you use or so on to get 192khz with razer nari? A 3.5mm to type-C DAC adapter? tell me what you use to get that high because I can only get 16bit96khz at max sometimes it doesnt work
     
  4. DaGear2007

    DaGear2007 New Member

    any aux to 3.5mm adapters or usb maybe smth like that I need that high quality
     
  5. ChunkyShrapnel

    ChunkyShrapnel New Member

    Just had this issue. Was playing a game and had a video streaming through Firefox and sound was fine on both. Video ended, I exited game, went to a new video and had no sound.

    In the Volume Mixer I could see that the video on Firefox was playing audio, it just wasn't getting to my ears.
    I always have it set to "Speakers (THX Spatial - Synapse)" but I found that when I switched it to "Speakers (Razer Audio Controller - Game)" I suddenly had sound from the video. So when I exited the game, it suddenly started outputting audio through a different output for some reason.

    I fiddled with some settings while the video continued to play and found a workaround that seems to force audio back to the correct output device. Probably doesn't fix the root problem though. This is for Windows 10.

    1. Open Sound Settings
    2. Select your output device (I assume THX Spatial - Synapse but don't know if it's named the same for everyone)
    3. Click Device Properties
    4. Click Additional device properties
    5. Go to the Advanced tab
    6. Toggle "Enable audio enhancements" and click apply.
    Toggling this switched audio back to my preferred output. I toggled it back and the audio stayed on, so I don't think it's the cause of the problem.
     
  6. Meisner57

    Meisner57 New Member

    I am mainly just commenting here so that I get notifications regarding anyone else's post that might offer any assistance.
    I have the same issues as a lot of the posts here with Synapse THX not detecting apps to be able to configure. Only difference from OP is I am using a Nari.
    I have a support ticket open with razer but all they have done for far is get me to repair a bunch of stuff which hasn't helped at all.
    Frustrating thing is i installed it on my work laptop and it just worked instantly... no issues at all... I just want it to work :slightly_sad:
     
  7. puggyy1

    puggyy1 New Member

    whats difference between laptop and or pc? the same windows versions or different? Can u check that
     
  8. Meisner57

    Meisner57 New Member

    Sure I can, here is a comparison of a bunch of possibly useful details :) Let me know if your pc is similar to mine.

    My pc (not working)
    OS Name: MS Windows 10 Home
    OS Version: 2004
    OS Build: 19041.610
    Synapse Ver: 3.5.1030.101917
    Installed Visual C++ Redist: 2005 (x64), 2013 (x86 v12.0.40660 & x64 v12.0.40664), 2015-2019 (x86 & x64 v14.27.29112)
    Enabled/installed .net: 4.8

    work laptop (working)
    OS Name: MS Windows 10 Pro
    OS Version: 1903
    OS Build: 18362.1139
    Synapse Ver: 3.5.1030.101917
    Installed Visual C++ Redist: 2005 (x64), 2013 (x86 v12.0.40660 & x64 v12.0.40660), 2015-2019 (x86 & x64 v14.27.29112)
    Enabled/installed .net: 4.8

    I included the redist and .net as they were 2 of the things razer support got me to repair while troubleshooting.

    Only noticeable difference is how old the work laptops windows version is... its from back in 2019 whereas my pc win ver is roughly June 2020 I believe.
    What version of windows do you have?
     
  9. puggyy1

    puggyy1 New Member

    İ had the latest one, not sure the version. Now im reinstalling windows and i wont update it. i’ll let u know if it works
     
  10. Meisner57

    Meisner57 New Member

    Ok that would be 2004... Unless you were part of the not so many that already had 20H2 which released in October.
    Please do let me know if the reinstall works and what version you reinstalled to.

    I will post updates here if I get anywhere... But at the moment it just looks like a win ver issue... However if that were the case shouldn't razer support know that?
     
  11. puggyy1

    puggyy1 New Member

    My windows was 20h2 before. I installed clean windows now. I unplugged everything but a4 tech mouse. After windows install completed i installed razer synapse without any usb device. After this first i plugged my razer viper and reboot then updated with synapse. I did the same with blackwidow and finally i did it for blackshark v2. Now its working. I didnt update and windows thing. After realtek driver its still okey. Now im installing other drivers and i'll see if its working or not.
     
  12. puggyy1

    puggyy1 New Member

    and here weird thing again. After i log in with my razer id mixer was gone again. I logged of and continue as a guest it seems working now.
     
  13. Meisner57

    Meisner57 New Member

    Ok that sounds like a good start. Let me know if you install anything that breaks it.
    What version of windows are you on now?
    Maybe I should try uninstalling my Realtek drivers...
     
  14. Meisner57

    Meisner57 New Member

    Sounds like your synced profiles have some how carried the issue with you.
     
  15. puggyy1

    puggyy1 New Member

    seems like, after played apex legends once the all game profiles gone again. Then only apex showed up. And it was gone again once. Im on windows 20H2 right now. Realtek might be a problem im not sure or steam i dont know. I didnt install anything else. Now its working but idk after reboot i guess its gonna stop again
     
  16. Meisner57

    Meisner57 New Member

    Well I guess sometimes is better than not at all.
    Don't have time to rebuild my PC right now...
    Razer support sent me a couple of new steps to try, will let you know the outcome
     
  17. puggyy1

    puggyy1 New Member

    i reinstall windows 1909 and didnt work BUT i found something else. I was playin apex legends on steam from first install. Now i install origin and playin with them and everything is perfect. Can u try deleting steam via BCuninstall program? I guess steam is the problem
     
  18. Meisner57

    Meisner57 New Member

    so just to confirm you had the issue while steam was installed... then you uninstalled steam and the issue went away?
    I really don't want to uninstall steam... and its really not a solution as i use steam
     
    Last edited: Nov 9, 2020
  19. puggyy1

    puggyy1 New Member

    Yep true, i had steam on my other pc as well but only csgo was installed. I dont know why this is broken like this.. I guess problem is apex legends on steam version if u have it
     
  20. puggyy1

    puggyy1 New Member

    Razer should pay us.. my problem was not windows thats for sure. I guess few steam games is makin problem
     
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