Kraken Tournament Edition with USB broken with latest Razer Synapse 3

Discussion in 'Razer Support' started by wired00, Oct 19, 2018.

  1. wired00

    wired00 New Member

    I've been having a terrible experience with these headphones. They were working, if badly via the USB (vague sound, distant 3d effects, microphone quiet etc) They work fine when not using the USB dongle.

    But now, after today's latest update to razer synapse, it completely died and was producing nothing but static across the USB dongle. When i plugged the headphones directly into the PC sound card they work fine. Also... finally i uninstalled Synapse entirely and low and behold the headphones work again crystal clear through the USB dongle. I'm now trying to do a completely fresh install of synapse again...

    This is windows 10 with Synapse 3.3.1012.101219

    Edit: btw, i have already checked for latest updates and there are none. This is a major breaking bug and needs to be fixed. I only bought these headphones a couple weeks ago and probably going to take back. shame because my last Razer headphones were good. last i buy unfortunately, once bitten twice shy etc...
     
    Last edited: Oct 19, 2018
    itsmeemilee likes this.
  2. wired00

    wired00 New Member

    Ok just re-installed and sure enough sound comes through terribly static. For example moving the windows volume slider i can sometimes hear the standard sound/chime. but most of the time hear nothing but an horrendous static. This was not happening before the latest version.
     
  3. TW1SM

    TW1SM New Member

    Same issue for me. If you uninstall Synapse it works fine.

     
  4. wired00

    wired00 New Member


    I took mine back to jbhifi and swapped for a steelseries arctis v5. Competing product. USB, similar switch between chat / gaming sound etc and most importantly no strange distant spatial sound i experienced with the razer tournament usb sound card. I suggest you do the same given the complete lack of support on here for this.
     
  5. lizart95

    lizart95 New Member

    Same problem here.Switched back to Synapse 2 and surround pro.Will wait for a fix.I also tried sending a report and it says i didn't have internet connection ....
     
  6. lizart95

    lizart95 New Member

    Was this problem presend with the previous versions of synapse 3
     
  7. TW1SM

    TW1SM New Member

    No, it wasnt present. This was working fine.
     
    lizart95 likes this.
  8. lizart95

    lizart95 New Member

    I was thinking that the thx usb card was the issue or Synapse 3 and now im sure its Synapse.Razer Support said that this is isolated issue.Well... it is not ...
    They told me to try e few things but the did't work and now i'm waiting for reply from them.Also will mention what you told me when they reply.
     
  9. TW1SM

    TW1SM New Member

    Yup, something got messed up during a Synapse update. There are at least 3 of us with the issue. I mean its pretty clear, it works without synapse installed. It breaks when synapse 3 is installed. SO the THX USB is fine.
     
  10. wired00

    wired00 New Member

    Yep as TW1SM said, it worked fine for me until the latest software update of Synapse3, then it broke. After uninstalling and going back to synapse 2 it worked, or when i bypassed the usb/thx box by plugging into another soundcard it worked too. So something wrong with the latest update to synapse3.
     
  11. lizart95

    lizart95 New Member

    Did you guys filed a feedback to them to let them know it's not isulated issue ? It's more of us for sure because not everyone knows about insider forum.Synapse 2 works for me like a charm and im using it since beta with surround pro ot my old Kraken pro.I'm still waiting for reply from them
     
  12. lizart95

    lizart95 New Member

    The new update didn't fix it.I'm starting to think about RMA-ing them
     
  13. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello there @wired00 and @TW1SM. I was wondering if you guys have tried repairing Synapse 3. If not yet, please do. Let me know.


    Hello there! Can you PM me the case number? I'd like to check on your case.
     
  14. Sorakh

    Sorakh New Member

    Did anyone resolve this issue? i updated my to the latest version and i'm having this issue :frown_:
     
  15. lizart95

    lizart95 New Member

    Not for now
     
  16. lizart95

    lizart95 New Member

    I contacted the store from which i bought the headset and the wanted me to sent it for a test because i told them i can't do it on another PC .That happened monday .Today Friday they called me and the problem occured when they test it.Automaticlly they RMA it and will send me a new one.I told them about the thread here but the said im the only one to contact the with Kraken TE problem.So for me it was bad thx controller maybe but im having one in mind for the firmware messing up something.
     
  17. lizart95

    lizart95 New Member

    Now im 100 % sure its a firmware problem.I received the replacement headset and this is stll occuring.I was promted to update the firmware to 88
     
    Last edited: Dec 6, 2018
  18. Sorakh

    Sorakh New Member

    Ah! anyway if you default the sound into Kraken TE - Chat, it will not have the static. It seem like only theKraken TE - Game is causing the issue.
     
    lizart95 likes this.
  19. lizart95

    lizart95 New Member

    I doesn't matter for me if u use game or chat.Will try it now to see if i works thank you
     
  20. lizart95

    lizart95 New Member

    This works the sound is flat and the bass doesn't work but it something
     
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