Kraken Tournament Edition's USB Audio Accessory not recognized by Windows

Discussion in 'Razer Support' started by Ariatiki, Mar 1, 2021.

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  1. Ariatiki

    Ariatiki New Member

    My USB Audio accessory has worked quite nicely for a couple months, but this week it suddenly stopped working. Windows gives a generic"USB device not recognized" error message, stating that the device has malfunctioned.

    Testing / Attempted solutions:
    1. Moved the USB accessory to a different USB port. Still gives the same error. Tried several different ports, including both USB 2.0 and USB 3.0 ports. All give the same error.
    2. Turned my computer off and on again. Same error.
    3. Tried it on a different computer. Same error.
    4. Tried updating Synapse 3. It updated, but windows continues to give the same error. Synapse does not see the audio device being present.
    5. Reinstalled Synapse 3. Same error.
    6. Reinstalled Windows, then reinstalled Synapse 3. Same error.
    7. Updated chipset drivers. Same error.

    This thread appears to be a similar sort of issue. While I have tried to do the solutions mentioned here, I couldn't find any listed "Razor drivers" to delete.
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