Kraken V3 PRO Charging issue

Discussion in 'Audio' started by rmazzaro, Dec 31, 2021.

  1. rmazzaro

    rmazzaro New Member

    I can't seem to get this headset charged up completely. I'm using the included cable on a 5V 2.4A USB port. Charged overnight and this morning the LED is still blinking.

    On a related note, the Synapse app only shows a tiny battery representing the charged state. How about a percentage (%) indicator?
     
  2. Dino89

    Dino89 New Member

    I noticed that mine stops blinking after some time but never lights up green as it should after being fully charged. Also when I replug the cable it blinks again for some time.
     
    shadowrage, pancholr and GOLDENBETLOG like this.
  3. PyroViruS

    PyroViruS New Member

    No percentage indicator in the app yet. I reached out to Razer Support two weeks ago about this, and they said it's not available. They couldn't or wouldn't tell me if it was coming soon in an update or not. I hope it does soon. I hate not knowing the battery percentage! Spent almost $200 for it and this feature not available! I have the new wireless keyboard and the wireless ultimate mouse, both of these have the battery indicator, so not sure why the headset wouldn't...

    My question is can we charge this headset using our phone charger or any wall charger, what is the maximum and minimum power charging requirements? I cant seem to find this information anywhere. Would be nice if I can charge headset using my phone charger so it charges faster then using a 5V 2.4A USB Port on the PC.
     
    GOLDENBETLOG likes this.
  4. R3DH0TP0K3R

    R3DH0TP0K3R New Member

    Having the same problem. Won't charge fully. Another issue is when I've disconnected the charger cable the battery icon still goes up and down as if it's charging, but it knows it's not plugged in any more, as the lightning symbol disappears when disconnected.

    It also gave me issues with Synapse. That got corrupted after a Warzone crash and I had a hell of a time getting it sorted. It seems this headset has issues. If they don't sort it out in the next version of Synapse, I may have to send them back, as they're too buggy for me at that price point.

    The THX Audio is also not very good IMHO. Very tinny and the audio cues are off somehow. My Nari Essential headset seemed to be better (albeit massive). So, altogether Razer has some work to do.
     
    Last edited: Jan 4, 2022
    SHOOTIEST likes this.
  5. Dino89

    Dino89 New Member

    Got mine RMA'd today, or to be precise, received number and prepaid label for DHL and already sent them back to replace the device. I am sad as overall they are great if i wont count also synapse issues.
     
    SHOOTIEST likes this.
  6. Casper1390

    Casper1390 New Member

    I'm currently going through tech support aswell with issues.
    Provided the video they requested on my audio issues.

    I have the same stuff with charging, doesn't show full and the led indicator seems to have a mind of its own
     
    SHOOTIEST likes this.
  7. SHOOTIEST

    SHOOTIEST New Member

    Same issues with charging, but I'm in the process of RMAing right now for different issues.

    After testing out the haptics, I realized that if I switch haptics while listening to any media the haptics go wonky and the headphones start rattling really badly. The only way to fix this is if you stop the music, turn the haptics off, then back on again to the desired level, THEN start the music/media again.

    I've tested this on two different PC's and tried both 3.5mm and USB dongle, same results.

    It's really a shame because they sound great in general. I'm worried these are being held back by very poor QA and proper testing; this is Razer's only and last chance for me personally. As a side note, being able to see your headphone's percentage is a must, and being able to switch haptics using the haptics button on the headphones must work as intended for $220 (with tax). Cheers
     
  8. rmazzaro

    rmazzaro New Member

    I'm really disappointed in the options available at this point. After spending $200 on this headset, it arrived and won't fully charge (defective). I now can send it back for free and be without a headset until ??? OR return the headset (still under the 14 days) and pay $15 to FedEx it back to them so I can get my refund. Disappointing. Is this product really ready for distribution or did we just pay $200 to be a beta tester?
     
    Last edited: Jan 6, 2022
  9. Wartman

    Wartman New Member

    Yeah same issue here and I've seen reports of this on a few reddit posts. I'm thinking this and the battery issue can probably be fixed with firmware udpates. I'm going to keep mine for awhile and see how it goes.
     
  10. Dino89

    Dino89 New Member

    Problem is that this fix with battery/charging issue needs to be either rolled out via fw update asap or fixed by replacing defective device. Headset like this does not know when the battery is fully charged and keeps it charging over and over therefore there is high risk that one day it will blow up or it will die completely. Either way it will not work and you will endanger your surroundings.
     
  11. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    I've notified our Support Team and shared this post. Thanks for kick-starting this thread.

    For the other and upcoming users on this thread - Please submit a case to our Support Team so they can track all the affected users and devices. I appreciate your cooperation and patience. Feel free to submit a case to our Support Team or send me a PM.
     
  12. Dino89

    Dino89 New Member

    Got my RMA today finished and delivered.... it did not solve anything. I highly suspect it is a problem of FW in terms of charging issues, maybe also the poor audio balance
     
  13. Casper1390

    Casper1390 New Member

    I was worried you were going to say that! Is nothing any better at all? What are you going to do now?
     
  14. FiszPL

    FiszPL Well-Known Member VANGUARD

    It may be also batch problem, that is unsolveable by FW.
     
  15. Dino89

    Dino89 New Member

    Yeah after what i read on the internet i was worried as well. It is exactly the same, and razer support this time is horrible. After all the reference they are going from scratch...i dont get it. So i opened new case, i am literally afraid that due to this charging issue i cannot leave it as it charge over and over again. This can harm battery and start fire, im not gonna risk it in my household. Now i think they will not allow me to return it and im gonna be stuck with it...
     
  16. Dino89

    Dino89 New Member

    It looks like this new device is somehow new batch atleast serial number is way different. But thats just asumption.
    You could be right, but it depends on them whether they allow me new RMA or refuses.
     
  17. Casper1390

    Casper1390 New Member

    I've been struggling to get mine picked up to be honest! They missed my first collection day because support were too busy to make the arrangements, now their sending me the transport label via email the same day as the package is being collected.... Hopefully DHL don't get here first!
     
  18. Dino89

    Dino89 New Member

    In my case i waited for label then calmly prepared the package and then went to DHL "box" which is near and can be used to collect or get packages. And i put it there myself :D

    Anyway yesterday i received new RMA number with return and refund luckily, therefore they send label to somewhere in Netherlands. Today i received new email with apology that it was directed to wrong warehouse and they sent new label to send it somewhere in Singapore surprisingly. So hopefully its okay now, luckily the time they were sending it was almost night for me :D
     
    Last edited: Jan 18, 2022
  19. veronikaveber

    veronikaveber New Member

    I have also a problem with charging my headset. For the first month, it was great and everything was okay regarding charging the headset and now I can't charge them anymore. They all the time empty and I can't use them. Do you think that this is some software problem or it is the headset? They are almost 200 and now I can use them. I don't know what to do.
     
  20. Dino89

    Dino89 New Member

    Hi Veronika, that is really unfortunate and makes me think i did right choice in my case when i returned it, as it clearly shows that charging is major issue here (some folks did not notice so far that headset is overcharging and killing battery itself) that needs to be fixed asap.
    Looks like HW or FW issue that is for sure, and your only option is to create ticket and let Razer handle it. I would also suggest to either create ticket via Customer online support, where you need to explain the issue and tell them to escalate it asap. Or if you create ticket by yourself, immediately contact online support as well, letting them know that there is this issue and tell them to escalate to appropriate team, RMA or something.
    otherwise you will be waiting alot until someone notices this ticket.
     
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