Laptop defect | Razer Insider

Laptop defect

  • 12 December 2022
  • 1 reply
  • 1 view
Mahoganysystemfast435
Hello. My name is Eugene Lekh. I am i motion designer and director from Ukraine.

Long story short: I have a major defect with my laptop.

The support team diagnosed my laptop as defective and assured me that they would cover the shipping and repair costs since the laptop was still under warranty.

More than two weeks have passed, during which I wrote letters to the support service and I was constantly ignored both in correspondence through mail and in correspondence through Facebook messenger.

Three weeks passed and I received a letter that since I did not buy the laptop from an official Razer representative, I have to pay the company for diagnostics.

How should I feel about such a relationship? Is this normal company policy?
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1 Reply

Razer.Zionzedd
Userlevel 7
Mahoganysystemfast435
Hello. My name is Eugene Lekh. I am i motion designer and director from Ukraine.

Long story short: I have a major defect with my laptop.

The support team diagnosed my laptop as defective and assured me that they would cover the shipping and repair costs since the laptop was still under warranty.

More than two weeks have passed, during which I wrote letters to the support service and I was constantly ignored both in correspondence through mail and in correspondence through Facebook messenger.

Three weeks passed and I received a letter that since I did not buy the laptop from an official Razer representative, I have to pay the company for diagnostics.

How should I feel about such a relationship? Is this normal company policy?



Hi Mahoganysystemfast435,


I'm sorry to hear about your experience. No worries, I will look into your case and will do my very best to help. Please PM me your case number so I can coordinate with the relevant team and check our options. Thanks!

*Thread locked to curb conversation to PM.
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