laptop tb4 razer core x

coutmat
Hello, I bought a razer core x expensive a third party seller only, it does not work. The seller tells me that my pc is not compatible with the box. I have a msi prestige 14 evo which has a TB4 port.
the razer core x turns on with the graphics card 2 sec later it turns off after plugging in .

I have tried everything:

• check the bios
  
• check the drivers
  
• change graphics card
  
• change the power supply
  

Could someone confirm me that TB4 is not compatible with a razer core x and my pc either ? or could it be a case malfunction, thanks