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Leviathan volume in browser occasionally extremely quiet

Discussion in 'Razer Support' started by The_Crazy_Aussie, Jan 24, 2020.

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  1. The_Crazy_Aussie

    The_Crazy_Aussie New Member

    Occasionally, audio that is being sent from my browser through the optical port to my Leviathan is extremely quiet. When this happens, the only way to get it to be audible again is to unplug/replug it (sometimes works) or to do the factory reset by holding the mute button for 10 seconds (works when unplugging/replugging fails).

    It only affects audio from the browser, not from other programs. Chrome and Firefox (both up to date). Been happening on and off for a couple of months, but becoming more persistent.
     
    The_Crazy_Aussie, Jan 24, 2020
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  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! When did this issue start? Was this working well before?
     
    Razer.RedPanda, Jan 25, 2020
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  3. The_Crazy_Aussie

    The_Crazy_Aussie New Member

    It was working fine prior, but start around 2 months ago.
     
    The_Crazy_Aussie, Jan 25, 2020
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  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the reply. Please PM me the serial number of your Leviathan. I'll assist you from there.
     
    Razer.RedPanda, Jan 26, 2020
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