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Lost Mobile authenticator

Discussion in 'Razer Gold & Silver' started by PaperzMask, Jan 2, 2020.

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  1. PaperzMask

    PaperzMask New Member

    last night my cell phone just died & now can not redeem points anymore as I lost mobile authenticator (sadly don't have back codes either). can anyone please tell me how can I unlock my account now?
    thanks in advance.
  2. xCryptik

    xCryptik Well-Known Member VANGUARD

    Hi PaperzMask,
    If you are having trouble with mobile authenticator, do not hesitate to submit ticket to Razer Gold Support.
    PaperzMask likes this.
  3. PaperzMask

    PaperzMask New Member

    yoowwiiie wowwiieee thanks :blush:
  4. sharplinkSage423

    sharplinkSage423 New Member

    Hi. I lost my authenticator too, but I don't know how to get it back, have you get back your authenticator? I need help
  5. PaperzMask

    PaperzMask New Member

    Hi, sorry to hear that
    u need to submit a ticket to the provided link by xCryptik above :D I did that too & Razer team helped me out.
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