Lost Mobile authenticator | Razer Insider

Lost Mobile authenticator

  • 2 January 2020
  • 4 replies
  • 6 views

Hi,
last night my cell phone just died & now can not redeem points anymore as I lost mobile authenticator (sadly don't have back codes either). can anyone please tell me how can I unlock my account now?
thanks in advance.

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4 Replies

Userlevel 7
PaperzMask
Hi,
last night my cell phone just died & now can not redeem points anymore as I lost mobile authenticator (sadly don't have back codes either). can anyone please tell me how can I unlock my account now?
thanks in advance.

Hi PaperzMask,
If you are having trouble with mobile authenticator, do not hesitate to submit ticket to Razer Gold Support.
xCryptik
Hi PaperzMask,
If you are having trouble with mobile authenticator, do not hesitate to submit ticket to Razer Gold Support.

yoowwiiie wowwiieee thanks ^_^
PaperzMask
Hi,
last night my cell phone just died & now can not redeem points anymore as I lost mobile authenticator (sadly don't have back codes either). can anyone please tell me how can I unlock my account now?
thanks in advance.

Hi. I lost my authenticator too, but I don't know how to get it back, have you get back your authenticator? I need help
sharplinkSage423
Hi. I lost my authenticator too, but I don't know how to get it back, have you get back your authenticator? I need help

Hi, sorry to hear that
u need to submit a ticket to the provided link by xCryptik above 😃 I did that too & Razer team helped me out.