Macros do not work since the last update

Discussion in 'General Discussion' started by VanGG, Oct 29, 2016.

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  1. VanGG_no_id

    VanGG_no_id New Member

    After the last update Razer Synapse does not work macros on the keyboard and mouse. The problem occurs on OS Windows 10
    Tell me, is there a solution to this problem? When will a fix?
  2. Hello,

    I have the exact same issue. Ever since the 28/10/2016 update all my macros are either broken or only work 10% of the time.

    I have:
    Remade the macros
    Rebound them to the keys
    Reinstall synapse.

    This is actually really infuriating because I use them all the time. Now the wrong key triggers a wrong macro or they dont work at all. Or they just input some of the macros key commands into text boxes.

    This should have been tested more thoroughly before it was released.

    Can we get an update at all?
  3. im a pro gamer and got a tourney tonight, fix this NOW! maybe its time after 10 years razer to switch to waiting...
  4. johngrth

    johngrth New Member

    Shame problem after update
  5. VanGG_no_id

    VanGG_no_id New Member

    when there will be a fix or how to fix it?
  6. this was really fast razer THANK YOU!

    time to own now xD
  7. SirJayDee

    SirJayDee Active Member

    I didn't even know there was a new update before I read this thread. :oops:
  8. Same problem with Razer Naga 2014-Razer Tartarus (OS win 7 64 bit)
  9. Neco2510

    Neco2510 Member

    Was just about to click update then, glad i read this first. I will wait for a while.
  10. Patch to fix the broken update is also broken, fails to install/update/fix yesterday's macro issue.
    SpykeeCZ likes this.
  11. Cinnabarcovepoly216

    Cinnabarcovepoly216 New Member

    The new update is too broken. Does not install !!!! The cloud is one big shit. I want to back to the offline client !!!
  12. I wondered why i kept getting the same update over and over again
  13. hitOldGoldlab731

    hitOldGoldlab731 New Member

    Hi guys! (Conductive excuse my english)
    I found a solution to this problem!
    Update is not installed because several tethers in the installer blocked my antivirus (Kaspersky 2016). Here is the link to check the results. I think it's a false positive, so I have:
    1. Completely remove the synapse
    2. Restart your PC
    3. Disconnect anitivirus
    4. Installed synapse
    Macros earn as much as before!
  14. clanfear

    clanfear New Member

    Well i blocked MS Essentials during a fresh install...didnt change a thing for me.
    Lucky me i had a restore point with an old synapse version, and bam it worked just fine.
    Im not goin through the ordeal again in updating to the new version and risking having the same problen again.
    Id find it much better if Razer would correct this , rather than having me fiddle around to
    get this thing working
  15. Pushing out a broken Synapse patch on a Friday, when no one will be in the office to fix it until the next week, is bad.
  16. Jaisani

    Jaisani Cat

    Hey guys, have you guys installed the latest update for Razer Synapse. The issue should be fixed. If the issue still persists do try a fresh install of Razer Synapse.

    Also if the problem still persists after the update and fresh install, please contact me directly.

    I'll be locking this thread now.

    Just a friendly reminder, Razer Insider is not a support forum.

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