Magnetic USB-C charging cable compatibility with Razer Phone

Discussion in 'Razer Support' started by Xairen, Aug 28, 2018.

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  1. Xairen

    Xairen New Member

    Anyone else tried using a magnetic charging cable?

    When the phone was brand new, the 'lightning bolt' symbol appeared on the battery icon on the top right corner.
    After the updates were downloaded and installed, when I snap the magnetic cable to the tip attached to the phone, the LED indicator light becomes white, the percentage of the battery will show but the phone won't charge.

    While the magnetic cable is plugged in using a 2.4A brick, going to the battery settings, it shows nothing.
    Moving up to a 5A brick, at one point it showed charging SLOWLY.
    Now, it's back to nothing again.

    Would really appreciate tips on how to solve this. Thanks!

    PS: This is the cable I'm trying to use:
    It works on my other devices. It's just the Razer Phone that's being a pain.
    Last edited: Aug 29, 2018
  2. Xairen

    Xairen New Member

    Added some info after additional tinkering.
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