Mamba HyperFlux&Firefly HyperFlux drop connection

Discussion in 'Razer Support' started by joyzhang0721, Aug 17, 2019.

  1. joyzhang0721

    joyzhang0721 New Member

    Bought the hyperflux bundle about four months ago and last week it started to drop connection about 1 to 5 times per hour and lasts for 1 to 5 seconds. Directly plugged into the PC. Have the latest drivers and everything. Placed with nothing else but the monitor.

    This is very annoying and it ruined quite a few games. None of the advices from technical support have been helpful. Please advice what I should do next. I need a solid solution instead of "contact us again the next time you have a lost connection".
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Can you share a photo of your setup?
     
  3. Rubed0

    Rubed0 New Member

    Sorry to bump up a 1 year+ old thread

    I am having the same issue as well , just bought my hyperflux this month and during my competitive gameplay in CS:GO it will drop connection now and then
    - My router is more then 1M away from hyperflux
    - No mobile devices / wireless within 20cm of my hyperflux
    - updated both firmware , mouse and mat to late

    Been trying to ask support for help but with no valid respond , is it because this is an old issue and no fix was given for it ?
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Can you share a photo of your setup?
     
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