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Mamba HyperFlux&Firefly HyperFlux drop connection

Discussion in 'Razer Support' started by joyzhang0721, Aug 17, 2019.

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  1. joyzhang0721

    joyzhang0721 New Member

    Bought the hyperflux bundle about four months ago and last week it started to drop connection about 1 to 5 times per hour and lasts for 1 to 5 seconds. Directly plugged into the PC. Have the latest drivers and everything. Placed with nothing else but the monitor.

    This is very annoying and it ruined quite a few games. None of the advices from technical support have been helpful. Please advice what I should do next. I need a solid solution instead of "contact us again the next time you have a lost connection".
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Can you share a photo of your setup?
     
  3. Rubed0

    Rubed0 New Member

    Sorry to bump up a 1 year+ old thread

    I am having the same issue as well , just bought my hyperflux this month and during my competitive gameplay in CS:GO it will drop connection now and then
    - My router is more then 1M away from hyperflux
    - No mobile devices / wireless within 20cm of my hyperflux
    - updated both firmware , mouse and mat to late

    Been trying to ask support for help but with no valid respond , is it because this is an old issue and no fix was given for it ?
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Can you share a photo of your setup?
     
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