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Mamba TE & Firefly V2

Discussion in 'Mice and Surfaces' started by ReaperonYT, Dec 27, 2019.

  1. ReaperonYT

    ReaperonYT Active Member

    Thanks for that, hoping that they will be able to come to some resolution.
    Please keep this thread updated with anything they suggest is a resolution. just an FYI they will ask you to go through fault finding, just need to go through the motions at the moment.

    I've actually responded on my support request asking them to escalate, so we'll see how it goes.
     
  2. At the moment from the Razer Support :
    Basically, they're more focused on my mouse than my actual mousepad :eek_:
     
  3. ReaperonYT

    ReaperonYT Active Member

    I'm guessing they are trying to suggest that the issue couldn't ever be the mouse mat... :rolleyes:
     
  4. Second round :
    Sadly that's too complicated for me to do so because I don't have a second computer and I'm not going to visit a friend just for that. Also I don't have a decent smartphone to record a video in a quality good enough to clearly see what's happening on my monitor...

    I guess I'm just going to wait for a fix or go back to the previous Firefly, that's meh.
     
  5. What I can say for sure is that they know how to make you give up your attempt of refund/replacement even though I've bought a lot of tech from them over the past decade. I currently have/had from the Razer brand :

    - 3 Mices : Nagas 2012, Naga 2014 Chroma and Epic Chroma
    - 7 mousepads : Mantis, Ironclad, Goliathus L and XL, Firefly Hard and Cloth and Firefly V2
    - 3 keyboards : Anansi, Blackwidow Chroma, Blackwidow X Chroma customized with Green Keycaps
    - 2 Headsets : Tiamat 7.1 and Man'o'War
    - 1 Soundbar Leviathan
    - 1 Base Station Chroma
    - 1 Bungee
    - 1 H440 NZXT Razer Edition

    And yet I'm struggling to refund a mousepad obviously not working with my gaming mouse :frown_:
     
  6. ReaperonYT

    ReaperonYT Active Member

    I hope you replied to that advising that, that wasn't feasible. especially as the issue isn't the mouse. Don't give up. thanks
     
  7. ReaperonYT

    ReaperonYT Active Member

    Anyone had anything further on their support request.
    They have now come back to me with an RMA to have it replaced, I think I may have the same issue. but I'm going to give it a try.
     
  8. Naymare

    Naymare New Member

    Hey guys!

    I just received my Firefly V2. I tested it with a Naga Chroma and I am having the same tracking issues. The mouse works perfectly fine with my Vespula and Goliathus.
    Tried to adjust the lift-off range but did not help at all. I updated Synapse but the Firefly V2 is still not listed for mouse calibration.
    Not sure if they will be able to make it work with a laser mouse or if its just better to return the pad :/
     
  9. ReaperonYT

    ReaperonYT Active Member

    After many days/weeks/months of testing/troubleshooting, and a lot of back n forth, there has been nothing that has made it work for mine. unless they change the design or bring out a cloth version there I can only recommend that you return it for a full refund.
    it simply not compatible with mice that have Laser sensors.
     
  10. Naymare

    Naymare New Member

    Thanks! I saw your message and returned it for a full refund. Hopefully this thread will help others having the same issue :)
     
  11. fronttechMaroon861

    fronttechMaroon861 New Member

    guys, I bought the firefly v2 and now my lancehead is not working properly, works fine on my old razer mat ... what to do ?
     
  12. ReaperonYT

    ReaperonYT Active Member

    Please read back through this thread, it covers a majority of information and advise given to others
     
  13. fronttechMaroon861

    fronttechMaroon861 New Member

    yeah. a bit of a shame considering that I bought it in America and not planning on returning any time soon :blush:
     
  14. ReaperonYT

    ReaperonYT Active Member

    In the first instance I would recommend raising a ticket on the mysupport.razer.com website and see what they recommend.
     
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