Mamba Wireless 2018 do not charge

Hi!

My mouse is not charging. Even after more than 24 hours on, the battery status does not change from 0%.

I found these two topics with the same kind of problem:
/razer-mamba-wireless-charging-dock-issue.44306/

/razer-mamba-wireless-cannot-use-dock-charging.40001/

I tried to do the suggested things, but it did not work. In wired mode, the mouse works properly.

I live in Brazil, and I bought it two weeks ago, on a trip I made to the USA, so, I don't have an option to return the mouse now.

Can someone please help me?