Mamba Wireless cannot pair

Discussion in 'Razer Support' started by JanMichaelVincent16, May 16, 2019.

  1. JanMichaelVincent16

    JanMichaelVincent16 New Member

    With the latest update to synapse, my Mamba wireless still works perfectly while plugged in via usb.

    However, when attempting to use wirelessly , the mouse can no longer pair.

    I'm using the latest version of synapse 3, as well as the latest firmware on the mouse
     
    Last edited by a moderator: May 17, 2019
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there. Are you using the new (the one with the dongle) or old (the one with the dock) Mamba? Also, does the same issue happen when used with other PCs? Let me know.
     
  3. JanMichaelVincent16

    JanMichaelVincent16 New Member

    The one with the dongle. The mouse can not pair wirelessly on any pc I try it on now on the latest firmware
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the response. Can you share a short video of the issue?
     
  5. JanMichaelVincent16

    JanMichaelVincent16 New Member

    1130843652371038213 is not a valid tweet id
     
  6. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the video. That is odd. Please PM me the serial number of your Razer Mamba Wireless. Let's continue there.
     
  7. haohsianghu

    haohsianghu New Member

    im having the same issue , work fine with the wire, when i switch to wireless it wont connect or pair.
    Mouse(the one with the dongle)
    Tried with other pc (same situation)
     
  8. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Please send over the serial number of your Mamba Wireless to me through PM as well. I'll assist you from there.
     
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