Microphone issue with USB headset on PS4 (Kraken 7.1 Chroma)

Discussion in 'Razer Support' started by elfranchuta, Aug 9, 2021.

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  1. elfranchuta

    elfranchuta New Member

    I have an issue with my USB Headset (Razer Kraken 7.1 Chroma) on my PS4

    The issue is that my microphone (built into the usb headset) gets disconnected repetedly. I get a "no microphone you can use" notification followed by a "microphone changed to headset connected to controller" notification. So everytime it happens I have to go to audio devices in settings and change the input device to my USB headset which is very annoying.

    I know that my headset work fine in all other devices like my PC so its not the headset and I know its not the usb port of my PS4 because the output device doesnt change an my audio never cuts off. Small detail is that I have to turn off the "automatically switch output device" in audio devices setting because if not off when the microphone gets disconneted so does the output audio.

    One post I found said that the controllers drivers were outdated but the person didnt have an original Dualshock 4 like I have. I haven't found a way to update PS4 controller drivers.
    If anyone knows about this issue i would appreciate any info.
     
  2. Razer.GuitarScar

    Razer.GuitarScar Active Member

    Please send me the serial number of your headset via PM. I'll be needing it to verify its model and look into firmware-related solutions. Let's continue from there.



    I'll lock this thread now.
     
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