Microphone Not Working RAZER Nari Ultimate

Having the very same issue with my new Nari Ultimate. Hope there is a fix soon.

My son contacted Razer about the issue. They told him it was a defective product and they would replace it. Razer sent him an email with return instructions. Right now all I know is that he has to take it to a FedEx location nearby to start the process. I'm uncertain of anymore details at this time like if we will have to pay return shipping. Shouldn't have to since it was defective. At least Razer acknowledged the issue and are willing to replace it. I do appreciate that.

Trying to get a response from Razer on this same issue. Multiple people reporting it, over the course of the last 2-3 months. I have gone through the replacement process twice - just received my third one today, and still having the same issues. There has to be a better answer from Razer on this for a fix, rather than endless RMAing.

Ryujin27
Trying to get a response from Razer on this same issue. Multiple people reporting it, over the course of the last 2-3 months. I have gone through the replacement process twice - just received my third one today, and still having the same issues. There has to be a better answer from Razer on this for a fix, rather than endless RMAing.

Dunimas
I had this same problem. Tier 1 support told me to send it back to Amazon. I got my replacement and it did the same thing. I sent a scathing letter to Razer and they tried to help until they realized I no longer had either headset (returned for refund).

Do yourself a favor: DO NOT BUY THIS HEADSET and if you have, GET A REFUND IMMEDIATELY. Go buy the SteelSeries Arctis 7 instead. I won't buy Razer products anymore after this disaster. Especially with the piss poor support. They should never have instructed me to return the first headset to Amazon and should have worked with me DIRECTLY (as in, a phone call with a real person who can speak English) to figure out the real problem.

Hi guys! Please PM me the case numbers. I'd like to take a look.

DarkRedHollow
I am sorry to sound mean but that is the only thing support can ask "send us your serial number" and then the problem still continues, this is my first ever Razer product and I am very displeased with this service, I am also having this problem and I check every forum,reddit post every thing I can think of spent hours searching for a solution and I got a big lot of 0000

I don't think that's mean at all. I think you paid for an expensive product that should come with adequate support. That was my whole gripe in the first place. I understand bugs happen and a launch of a product doesn't always go well, that's completely forgivable. What is NOT forgivable is a lack of help from the product manufacturer. You shouldn't need to kick-and-scream to get to tier 2 support. I was literally told by the tier 1 agent to return my headset to Amazon (where I purchased it from). What good is that? How is that going to fix a problem that is very clearly not isolated to me? All the tier 1 agent had to do was google the problem and see the plethora of other users having the same issue. They could have sent me a new device and had me send in the broken one to them for analysis.

Instead, he said "you'll need to return it" and "ours in the lab works" (Razer guy; if you are reading this, view my chat thread tied to my case number and you can verify this). Well no duh! Of course yours in the lab works! If you had a broken headset in your lab, what good would that be??? The whole situation reeked of inadequate support. I've never had a problem with any other Razer devices before, and so I've never had to deal with support. If this is what I can expect though, why buy anything from Razer? It's only a matter of time before something doesn't work quite right and I'm up a creek. I use my headset for gaming AND work, so it's imperative that it does what I'm paying for.

At the end of the day, you bought a headset (in my case for $150.00) that should work as expected, and you should receive support for that product when it doesn't work right. We shouldn't need to be here griping right now, but here we are. And to be frank, if the product wasn't working as expected, Razer should have found a way to help (like immediately sending a replacement). I need a working headset, not to send mine in for review and have nothing in the mean-time.

I mean I love there the sound and feel of the headset but the mic problem is anoying for me oh well I dont think this problem will be solved, so tomorrow will go and return it and get a cheap mic and back to my old no name brand headsets cuz this is my first razer product and seeing as how my experience and others are with this product I dont think there is any hope, wont even try to ask for repair or anything like that because I heard from others that when they sent theirs in for repair they even needed to pay the shipping >_> which is really weird

So looks like this is a wireless issue

or not buts a issue with sypanse and the drivers with muting mic

Hi guys! Try to repair Synapse and reinstall/update the drivers. Let me know through PM how it goes.

Razer.RedPanda
Hi guys! Try to repair Synapse and reinstall/update the drivers. Let me know through PM how it goes.

Ok I uninstalled Synapse and all the drivers in device manager yes even the hiden ones, deleted the data in %appdata% and restarted pc reinstalled synapse and driver , restarted pc again and nope mic still not working but the sidetone option in synapse is working >_>

yes I even tried to use on new pc

only weird thing is it sounds exactly like the sidetone even if you use enhancements so alot of static and background noise and the enhancements are not even working so there is the next thing to look at XD

Bought it yesterday.
It worked.
Used it before lunch today.
It worked.
Put it on to use after lunch, nothing.
uninstalled synapse, nothing.
Support's "lets discuss this via PM" is concerning. We need public information on how to get this to work.