Microphone Not Working RAZER Nari Ultimate

Discussion in 'Razer Support' started by edu616, Dec 28, 2018.

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  1. edu616

    edu616 New Member

    I bought the Razer Nari Ultimate a few days a go. At first Everything was fine until suddenly my MIC stopped working and Windows would not pick up anything from it, everything is correct on my end, I even tried a different computer and set them up with Synapse V3 and that computer also did not pick any sound from the microphone. I decided to google my problems and saw this post: https://www.reddit.com/r/razer/comments/9l16np/razer_nari_microphone_not_functional_on_windows/

    To my surprise there has been a lot of people with the same problem and there has been no fix for it. I installed the latest update on Synapse but still the problem continues. Are you guys (RAZER) working on this since the post above is from October and there still no fix for this? This is my first Razer product and it might be my last I was so exited with the haptic feedback and was able to EQ this headset to my liking and overall this is a solid headset it just needs fixing for it's microphone. The Other issue with the mic is that the side-tone is barely existent as when the mic was working I almost had to put it inside the mouth to get it to register and this was with the setting all the way up. The mic does work when using the 3.5mm headphone jack but that is not the point of a wireless headset!
     
    19pm73 likes this.
  2. 19pm73

    19pm73 New Member

    Having the very same issue with my new Nari Ultimate. Hope there is a fix soon.
     
    edu616 likes this.
  3. edu616

    edu616 New Member

    Hopefully there is but they have not done any fix since October since that’s the firts time someone had this issue. It’s been months and nothing I will wait for a week if nothing has been solved I’m returning these!
     
  4. 19pm73

    19pm73 New Member

    My son contacted Razer about the issue. They told him it was a defective product and they would replace it. Razer sent him an email with return instructions. Right now all I know is that he has to take it to a FedEx location nearby to start the process. I'm uncertain of anymore details at this time like if we will have to pay return shipping. Shouldn't have to since it was defective. At least Razer acknowledged the issue and are willing to replace it. I do appreciate that.
     
  5. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member


    Hi there! Please send over the serial number to me through PM. Let's continue there.
     
  6. Ryujin27

    Ryujin27 New Member

    Trying to get a response from Razer on this same issue. Multiple people reporting it, over the course of the last 2-3 months. I have gone through the replacement process twice - just received my third one today, and still having the same issues. There has to be a better answer from Razer on this for a fix, rather than endless RMAing.
     
  7. Dunimas

    Dunimas New Member

    I had this same problem. Tier 1 support told me to send it back to Amazon. I got my replacement and it did the same thing. I sent a scathing letter to Razer and they tried to help until they realized I no longer had either headset (returned for refund).

    Do yourself a favor: DO NOT BUY THIS HEADSET and if you have, GET A REFUND IMMEDIATELY. Go buy the SteelSeries Arctis 7 instead. I won't buy Razer products anymore after this disaster. Especially with the piss poor support. They should never have instructed me to return the first headset to Amazon and should have worked with me DIRECTLY (as in, a phone call with a real person who can speak English) to figure out the real problem.
     
    Last edited: Jan 9, 2019
  8. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member


    Hi guys! Please PM me the case numbers. I'd like to take a look.
     
  9. DarkRedHollow

    DarkRedHollow New Member

    I am sorry to sound mean but that is the only thing support can ask "send us your serial number" and then the problem still continues, this is my first ever Razer product and I am very displeased with this service, I am also having this problem and I check every forum,reddit post every thing I can think of spent hours searching for a solution and I got a big lot of 0000
     
  10. Dunimas

    Dunimas New Member

    I don't think that's mean at all. I think you paid for an expensive product that should come with adequate support. That was my whole gripe in the first place. I understand bugs happen and a launch of a product doesn't always go well, that's completely forgivable. What is NOT forgivable is a lack of help from the product manufacturer. You shouldn't need to kick-and-scream to get to tier 2 support. I was literally told by the tier 1 agent to return my headset to Amazon (where I purchased it from). What good is that? How is that going to fix a problem that is very clearly not isolated to me? All the tier 1 agent had to do was google the problem and see the plethora of other users having the same issue. They could have sent me a new device and had me send in the broken one to them for analysis.

    Instead, he said "you'll need to return it" and "ours in the lab works" (Razer guy; if you are reading this, view my chat thread tied to my case number and you can verify this). Well no duh! Of course yours in the lab works! If you had a broken headset in your lab, what good would that be??? The whole situation reeked of inadequate support. I've never had a problem with any other Razer devices before, and so I've never had to deal with support. If this is what I can expect though, why buy anything from Razer? It's only a matter of time before something doesn't work quite right and I'm up a creek. I use my headset for gaming AND work, so it's imperative that it does what I'm paying for.

    At the end of the day, you bought a headset (in my case for $150.00) that should work as expected, and you should receive support for that product when it doesn't work right. We shouldn't need to be here griping right now, but here we are. And to be frank, if the product wasn't working as expected, Razer should have found a way to help (like immediately sending a replacement). I need a working headset, not to send mine in for review and have nothing in the mean-time.
     
  11. geekgamer2001

    geekgamer2001 New Member

    Red panda i had nari for a week or so and I was about to do my normal live stream when i noticed the mic was not working i love razer and I do not want to give it a bad name
     
  12. DarkRedHollow

    DarkRedHollow New Member

    I mean I love there the sound and feel of the headset but the mic problem is anoying for me oh well I dont think this problem will be solved, so tomorrow will go and return it and get a cheap mic and back to my old no name brand headsets cuz this is my first razer product and seeing as how my experience and others are with this product I dont think there is any hope, wont even try to ask for repair or anything like that because I heard from others that when they sent theirs in for repair they even needed to pay the shipping >_> which is really weird
     
  13. geekgamer2001

    geekgamer2001 New Member

    I like Razer but they need to fix this and I am clinging onto my last bit of hope it is not ok when someone pays 150$ for my headset for Christmas and not a month later it stops working. Razer is a good name brand so i have hopes when someone up their sees this it gets fixed.
     
  14. geekgamer2001

    geekgamer2001 New Member

    So looks like this is a wireless issue
     
  15. geekgamer2001

    geekgamer2001 New Member

    Ok so bc razer will not admit this i will tell you whats going on Razer has a bug in your razer profile were it thinks mic is muted best thing i know of sp far is to make a new razer id or not use synapse 3
     
  16. geekgamer2001

    geekgamer2001 New Member

    or not buts a issue with sypanse and the drivers with muting mic
     
  17. DarkRedHollow

    DarkRedHollow New Member

    well I even swaped pc without installing synapse and still it didnt work
     
  18. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi guys! Try to repair Synapse and reinstall/update the drivers. Let me know through PM how it goes.
     
  19. DarkRedHollow

    DarkRedHollow New Member

    By the way why is the Nari not listed as a supported device on the synapse 3 site
     
  20. DarkRedHollow

    DarkRedHollow New Member

    Ok I uninstalled Synapse and all the drivers in device manager yes even the hiden ones, deleted the data in %appdata% and restarted pc reinstalled synapse and driver , restarted pc again and nope mic still not working but the sidetone option in synapse is working >_>
     
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