Microsoft crash data for Razer audio drivers | Razer Insider

Microsoft crash data for Razer audio drivers

  • 15 September 2022
  • 2 replies
  • 53 views

Hi, I work on the Microsoft Windows audio team as a data guy.

We have some crash data we would like to share with the developers for the Razer audio drivers; our goal is to help improve the experience for our common end users.

Can someone on the Razer audio driver team reach out to me? My work email address is posted on my blog: My online identities – Matthew van Eerde's web log (wordpress.com)

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2 Replies

lol, good luck.

BTW, you know what is causing my AUDIOG.EXE to crash? None of my games will start and now Windows Audio and Windows Audio Device Graph Isolation stopped working. I'm super frustrated.

Description
Faulting application name: AUDIODG.EXE, version: 10.0.19041.1865, time stamp: 0x61fdcc50
Faulting module name: THXSYSVAD2APO.dll, version: 1.2.6.0, time stamp: 0x5ed576b1
Exception code: 0xc0000005
Fault offset: 0x0000000000002d7b
Faulting process id: 0x4834
Faulting application start time: 0x01d8d2d87c2e5827
Faulting application path: C:\\windows\\system32\\AUDIODG.EXE
Faulting module path: C:\\windows\\System32\\THXSYSVAD2APO.dll
Report Id: 87b2435c-a196-4862-a210-64519451f41a
Faulting package full name:
Faulting package-relative application ID:
The Windows audio service (audiosrv) launches the Audio Device Graph Isolation helper process (AUDIODG.EXE) to perform digital signal processing (DSP), including DSP done by audio driver plugins. These plugins are called Audio Processing Objects (APOs.)

Your system has an audio driver installed which includes the THX audio processing object THXSYSVAD2APO.dll. This driver is owned by Razer.

This audio processing object, due to a programming error, performed an access violation (0xc0000005). This caused AUDIODG.EXE to crash.

Microsoft would like to share dump files with Razer, but we need to make contact first. Hence this post.