Minimum 2-year guarantee in Europe

Discussion in 'Systems' started by Tamaskan, Nov 4, 2016.

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  1. Tamaskan

    Tamaskan New Member

    Hi everyone,

    I'm would like to buy the new Razer Blade 14, however I just saw that Razer is selling the Blade with only a 1 year warranty in Europe.

    How can this be possible ? In Europe, there is a "legal guarantee" of 2 years free-of-charge for every products bought in Europe.

    On top of that, in Europe they are not selling the Extended Warranty option. I'm not willing to buy a 3000€ laptop with a warranty of only 1year...
    Remamian and bimstr12 like this.
  2. Remamian

    Remamian Well-Known Member


    I'd definitely want an official word on what their policy is in regards to the EU LAW
    Tamaskan likes this.
  3. Predator5

    Predator5 Well-Known Member

    Vaypron and Tamaskan like this.
  4. gaykob7

    gaykob7 Well-Known Member

    As I see it this might just be an issue of the razer store, they probably just took the original US text and translated it
  5. Predator5

    Predator5 Well-Known Member

    Translated it? It's still English xD
  6. TheGurgeMan7

    TheGurgeMan7 Well-Known Member

    It says originated from the EU. As far as I know razer neither produces, not ships from the EU, so its an import, not a EU product.
  7. Predator5

    Predator5 Well-Known Member

    As far as I see, it says ''If goods you bought anywhere in the EU turn out to be faulty'' so it doesn't matter if its an import, what matters is that it was sold in EU.
  8. rode_leeuw

    rode_leeuw Active Member

    I thought previous versions all had 2 years to
  9. TheGurgeMan7

    TheGurgeMan7 Well-Known Member

    If he orders it online it was purchased from the eu, but originated from The Usa.
  10. Topino

    Topino Member

    If the company imports from USA, and is based on USA. if you buy online shouldn't be USA rules? It is available for EU shipping, not EU store.
    It is just a supposition, don't know much about this
  11. Predator5

    Predator5 Well-Known Member

    It is not shipped from USA, that why you have to select your region. It would be possible to ship from USA, and by that logic the EU consumer protection law would not apply, but since you do select Europe, the product is shipped from Europe (I think Netherlands).

    I still don't see anything saying about where the product originated.
  12. gaykob7

    gaykob7 Well-Known Member

    Well yeah^^ except on the Uk store of course
  13. Vaypron

    Vaypron Well-Known Member

    All of their new Systems are currently shipped from Hong Kong. I was able to track my Blade Stealth from Hong Kong to Japan to France to Germany.

    Guys you need to be careful. There are two guarantees in the EU. The legal and the commercial one. I guess Razer is just presenting their commercial one.
    I found a nice article about both:

    but an official answer is still appreciated :)
  14. Predator5

    Predator5 Well-Known Member

    Didn't you have to pay additional customs for import than?

    That's a very interesting line. I've contacted Razer support about their warranty, and here's the full conversation.

    So as from the Warranty Information from Razerzone, if a product breaks the warranty will be continue as usual, but if it's less than 90 days, it does get extended to 90 days.
    That interferes with the Legal Guarantee that @Vaypron quoted.

    Also, says that (as far as I understand) the commercial guarantee, also referred as a warranty is added up to the legal guarantee.

    Additional guarantees (commercial guarantees, warranties)
    Shops or producers will often offer you an additional commercial guarantee (also referred to as a warranty), either included in the price of the product or at an extra cost.

    This can give you better protection but can never replace or reduce the minimum 2-year guarantee, which you always have under EU rules.

    Similarly, if a shop sells you a new product more cheaply on a ‘no guarantee' basis, this only means that you don't have any additional protection. You always have the right to a two-year guarantee free of charge if the product turns out to be faulty or not as advertised.

    @Razer|Technokat @Razer|WolfPack @Min-Liang Tan any response?
    Tamaskan likes this.
  15. Predator5

    Predator5 Well-Known Member

    Well, since there is no response from Razer, I think this could answer our questions.

    Vaypron likes this.
  16. technokat

    technokat Director, Social Marketing Staff Member

    As should be the case with what is stated on our warranties - if you are encountering issues with your products, reach out to our customer support and they may clarify, check on your product warranty and assist as best as we can.
    Vaypron likes this.
  17. M3rl0

    M3rl0 New Member

    That why I bought my blade from a Microsoft store. I love that 2 year warranty that covers everything from dropping and breaking the laptop to spilling liquid on it. only thing it doesn't cover is lost or stolen devices.

    And you don't have to deal with razer support. (Even tho I have had a good experience with them) just easier to drop off and then pick up from a store.
    Last edited by a moderator: Nov 8, 2016
  18. Overtask

    Overtask Well-Known Member

    Manufacturer's warranty and the warranty prescribed under Directive 1999/44/EC (which you mention above) are two very separate things.

    In short the manufacturer's warranty normally goes above and beyond that of the legal requirement set out in Directive 1999/44/EC and comes in addition (i.e they are not mutually exclusive) to your rights as a consumer under EU Law.

    It should also be noted that dependant on the country there may be further rights that supercede the requirements set out in EU Law such as the Consumer Rights Act 2015 in the UK.

    It actually covers goods sold in the EU, not just those which are produced in the EU. Goods sold in the EU are those which go through billing in a member state (paired with EU VAT) and considered duty cleared by the seller and not the buyer.
    Tamaskan and Rodeleeuw like this.
  19. Tamaskan

    Tamaskan New Member

    I don't have any issues, I'm just planning to buy a Razer Blade and I have already contacted the support team, the answer was somehow unclear and disappointing :

    That's why I opened this thread. I wanted to hear the opinion of some users regarding the warranty in Europe and I wanted to understand why the European laws, as far as I understand them, are not applicated.

    In the meantime , I received an other response from the razer support team :

    The second one seems to be more accurate and less generic, but which one should I trust ? And how this can be some sort of official proof ?
    Last edited: Nov 8, 2016
  20. Overtask

    Overtask Well-Known Member

    They do apply, you are just confusing the manufacturer's warranty and the one set out in EU Law. You clearly did not read my post above, but again these are two very different things.
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