I am trying to run the mamba wireless firmware updater but when I click Update, I get an error that reads:
The update is not able to proceed because Synapse or some other application is running.
Please ensure that Synapse and all other applications are closed before restarting the update.
I have uninstalled Synapse and even tried to run it in safe mode but no luck.
Any help is deeply appreciated.
This topic has been closed for comments
Userlevel 7
- Razer Support
- 2398 replies
-
19 May 2022
No need to uninstall the Synapse application. You just need to close it and end any processes that are still running in the task manager. If that didn't work, try to restart your PC. Make sure you follow the instructions here on how to update the firmware of your mouse. If you have questions, feel free to check our self-help or PM me with the serial number of your mouse should you need further assistance. I will lock this thread to curb our conversation privately.
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