My headset cuts out randomly (help) | Razer Insider

My headset cuts out randomly (help)

  • 31 August 2019
  • 4 replies
  • 8 views
G
Hello!
I bought a Razer Electra V2 USB three days ago and face problems since then.
The only problem is that my headset cuts out randomly after every 2-3 hours of usage, I can't hear a single sound, wether be my friends, music, or the game I would be playing, absolutely nothing, my microphone stops working at the same time, my friends cannot hear anything I say. Only way to solve this is to either plug my headset in and out (which makes my game extremely quiet until I close it) or completely restart my PC.
Technically wise I have set my Razer headset to default in the control panel settings for in & output, my headset is also connected to Synapse 2.0 and volume settings should be fine there (Synapse 3 didn't even detect my headset).
This issue has caused a lot of troubles and I'm deeply disappointed. I cannot return this product due to hygiene purposes since I've put it on my ears for long periods of times.
Help would be very appreciated thank you,

Have a nice day.
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4 Replies

Razer.Caziel
Userlevel 7
First thing you need to check is if the PC properly detects the headset. Open up the Device Manager and send me a screenshot of the USB and Audio devices.
G
sorry for german
1 Attachment
Razer.Caziel
Userlevel 7
GashtyNori
sorry for german

Don't worry about it. The device does appear properly so we'll have to look for other possible causes. Please send me a PM with the serial number of your headset. I'll take it from there.
S
Razer.Caziel
Don't worry about it. The device does appear properly so we'll have to look for other possible causes. Please send me a PM with the serial number of your headset. I'll take it from there.

I have the same problem, can you provide some help
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