My hours aren't showing up on Cortex

Discussion in 'Razer Cortex' started by Iceking688, Oct 27, 2022.

  1. Iceking688

    Iceking688 New Member

    Exactly as said in title. I played Raid: Shadow Legends for well over the 4 hours earlier today, but when I quit the game. It said I didn't have any hours on record for today. The funny thing is that I did get my Silver for playing the game at least 15 minutes though.
     
  2. Iceking688

    Iceking688 New Member

    Never mind, problem solved I think, the notification came up saying that 'You are now playing for Silver'.
     
  3. Sye_The-Vie

    Sye_The-Vie Well-Known Member VANGUARD

    Good thing it got sorted automatically, there can be technical delays.
    Do ask official RAZER Support for help, if the delay has been going on for more than 2 days
     
  4. SmartG

    SmartG Well-Known Member Staff Member

    Hey there!

    Thank you for sharing your issue with us on this thread. My name is Michelle from the Razer Cortex technical support team. I will be very delighted to be of your assistance.

    If I understand you correctly, did you mean that you have played Raid: Shadow Legends for 4 hours, but the gameplay hours are not recorded in the Squad Rewards campaign, while you indeed claim your Razer Silver in Play to Earn, am I right?

    If yes, please feel free to provide us with your Razer Cortex logs.

    Appreciate your patience.

    Michelle
     
  5. Iceking688

    Iceking688 New Member

    Yes, that was correct, but as I said, the problem has resolved itself, so there is no need for intervention. If it happens again though I will provide the Cortex logs.
     
    SmartG likes this.
  6. SmartG

    SmartG Well-Known Member Staff Member

    That is great! Please always let me know if you need further assistance.

    Michelle
     
    Iceking688 likes this.
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