my Kraken Pro V2 don't produce sound and the microphone don't work

Hello, I just purchased a razer kraken pro v2 headset (Brand new)
I connected the 2 jacks correctly I restarted my pc so that it is detected but it is not detected by razer surround and when I test it via the application "sound" of windows it does not produce any sound and the microphone does not detect anything

I'm on Windows 10

Can you help me, please?

 

i have simular issues with the same headset too, bought less than a month ago, so if any advice please post

 

The only thing that comes to mind is the little switch on the cord itself. You have the option to block out sound completely or make it as loud as can be. Underneath that is a switch that disables and enables the microphone. It could be disabled.

 

My microphone is not disabled, it is very very very quiet for some reason. My headphones if used on the pc have much better sensitivity and higner volume when i use it on the pc than the kraken pro v2

 

I'm not sure then. It must be something with the headphones itself.

 

For the microphone volume try making your volume louder in the windows settings
https://gyazo.com/2a8adf4d175e174f344ac580aa403302

And for Razer surround it doesn't detect headphones, because you can use Razer surround with any pair of headphones if you feel like it. There is a setting you can to to calibrate it. It must be a problem with your computer and how it is reading the sound. What ports have you plugged the headset in to. (if using a desktop) It is way more easy to plug them in to the front of the computer and go find them in your settings.

 

my mic volume is always on 100%, its not an issue with the windows settings, i wanted to know whether the people who own the same headset have felt that the microphone is not so sensitive or it is just my headset?

 

How are you seeing your microphone is not sensitive?

 

in like every communication program that exists?
I have a less than 5$ headset that have a very very sensitive microphone, just the sound is far from decent on the drivers