My mouse Basilisk uncontrolled arrow. Help!

Discussion in 'Razer Support' started by felipeonishi, May 15, 2020.

Thread Status:
Not open for further replies.
  1. felipeonishi

    felipeonishi New Member

    Hello everyone!

    My mouse Basilisk uncontrolled arrow.
    When I connect my mouse, on any computer, its arrows are going up continuously.

    Has anyone ever experienced this?

    Please,
    help-me!
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi there! Thanks for posting your Razer Basilisks's concern here. Have you tried connecting the mouse to a different USB port or computer and see if the issue persists? Does the issue happen to all surfaces where your mouse is hovering/gliding? Please clean the mouse by following the steps here and see if it helps.
     
Thread Status:
Not open for further replies.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >