My order

Discussion in 'Razer Support' started by Theworrytheyreallyhave, Jun 3, 2020.

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  1. On May 22, 2020 I ordered a Deathadder V2 mouse from the Razer store for delivery to Canada and unfortunately it was shipped without the proper paper work (invoice and tax information) for international shipment. As such, my order was delayed by FedEx and then subsequently returned to Razer by FedEx (I had no input). I sent in a support email detailing my problem and was sent a boiler plate response referring to Covid-19 which had nothing to do with the problem. Now, Razer has no order history in my account of the mouse and yet I have been charged on my credit card for the product. I have tried to use the chat function available to contact support but it will not work. I had briefly been able to speak with someone in technical support but that only led to the boiler plate email not addressing the missing paper work. I have updated my support email asking if I will ever receive my order and have yet to hear back. It would be nice to know if it will ever be delivered and if not, then I would like a full refund. However, since I can't get in contact with anyone maybe this post can help in some way. At this point I definitely will not be ordering anything from the Razer store in the future or perhaps any of their products from other retailers depending on if the situation remains unresolved.

    Thanks for your time.

    Edit:

    Support sent me another email with my order number and FedEx tracking number with a link to its delivery history claiming that it was delivered. However, if you click on the link you can see that the order was sent back to Razer by FedEx and not delivered to my address in Canada. Razer has stolen my money and not delivered my order and says that the delivery has been made even though it wasn't. How is this possible? Live chat doesn't work and you can't talk to anyone on the phone. This is the worst customer service I have ever received.
     
    Last edited by a moderator: Jun 4, 2020
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    I am sorry that you had to go through all of that. I understand that this is a frustrating situation, but please allow me to help you sort things out. PM me your order number and your ticket number if you have one. I'll take it from there.
     
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