My Razer Blade 15 Advanced making buzzing noise when play Heroes of the storm and Diablo 3 (RTX2070)

Discussion in 'Razer Support' started by HellcatBlizzard, Nov 29, 2019.

  1. HellcatBlizzard

    HellcatBlizzard New Member

    Hi, I have Razer Blade 15 Advanced early 2019 (I7-8750H, RTX2070)
    I found that my laptop makes buzzing noise when I play Heroes of the storm and Diablo 3.
    It makes me really uncomfortable.

    Weird thing is, I cannot hear that buzzing noise when my laptop runs Adobe programs, Benchmarks(such as Fire strike by 3d mark). and Even I cannot feel that noise when I only enter Heroes of the storm main window.

    However, as soon as I started to play heroes of the storm(in game), I can hear that noise near top of touchpad area.

    This is video of my laptop. https://photos.app.goo.gl/4gjYujBfeBv4unPS7
    Please watch this video, you will be aware of my issue.

    Is there anyone who knows about this issue?
    What is the solution of this problem?

    I love my new Razer RTX2070, but I cannot use it now because of this.
    Should I use old Razer GTX1060 then? So sad...
    Plz let me hear your ideas!
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    I only hear the fan noise from the clip. Is it affecting the overall performance of the laptop?
     
  3. HellcatBlizzard

    HellcatBlizzard New Member

    Hear carefully. It didn't record loud, but in real-time usage , it sounds loud.
    This is another video. Please hear carefully
    : https://photos.app.goo.gl/iDSWQqm3B5YtyVUS6
     
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    I can hear some buzzing noise on 1:38- 1:41, 2:05 - 2:07, and 2:21- 2:23 this time around. For now, let's make sure everything is up-to-date. Send over the S/N of your RB15 along with a screenshot of the BIOS version so I can check for possible fixes from my end.
     
  5. HellcatBlizzard

    HellcatBlizzard New Member

    I checked it with razer Live chat support.

    BIOS is 1.05 up-to-date
     

    Attached Files:

    Last edited by a moderator: Dec 4, 2019
  6. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    If that is the case, send over your ticket number via PM. This way, we can skip the troubleshooting steps that our Support Team previously provided.
     
  7. HellcatBlizzard

    HellcatBlizzard New Member

    I sent it to Razer South Korea center. It is under warranty, so they will fix for me.
    If you take care my case carefully, I want to say thank you to you.
     
  8. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    I'll do my best but I'm pretty sure that our Systems Team got you covered. Anyways, send over the case number via PM so I can have a look at it.
     
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