My Razer Cortex is breaking my valorant | Razer Insider

My Razer Cortex is breaking my valorant

  • 2 July 2022
  • 1 reply
  • 9 views

I started using razer cortex because it was improving the game amazingly with the game reaching 500FPS and sometimes exceeding it, my valorant always ran well, but never saw it run so smoothly, until one day my valorant got a black screen and would not start at all, I tried to repair and nothing, when uninstalling, the riot client for some reason was saying that the valorant was downloaded but needed updating, when updating nothing happened, the button had no animation, I tried everything the folder was always empty. When talking to riot support, was told it was the razer cortex that was causing this, when closing the razer cortex, the game downloaded. Always when I start with the razer cortex open the screen is black, well sometimes it works, now I have to play valorant with the cortex closed.
I am sure this was not supposed to happen, I am sure this is some bug and wanted to send here to see if there is any resolution or reason, I hope they release some update and have helped people somehow!

Notes: The game was optimized on the day - I recently used it in other games (Apex Legends), ran normally and with high FPS.

Photos:
Update button: https://i.imgur.com/cLaYVmj.png
Black Screen: https://i.imgur.com/smb27yr.png
List of applications that could be causing this, just by closing cortex the button had already changed and started downloading: https://i.imgur.com/iQvbB50.png
Settings I was currently using: https://i.imgur.com/R8lmm2a.png
FPS Graphic: https://i.imgur.com/WOd0G7o.png

This topic has been closed for comments

1 Reply

Hey there!

Thank you for sharing your concern with us. My name is Michelle from the Razer Cortex technical support team. I will be happy to be of your assistance.

We got some customer cases regarding this issue several days ago. We have released a new version to quickly resolve it.

Could you please uninstall your Razer Cortex and download the LWI https://www.razer.com/cortex to reinstall the newest version?

Please feel free to provide us with your Razer Cortex logs via PM for us if this issue persists.

We look forward to your reply.

Michelle