My Razer Kraken Kitty headset has a crackling, static-y sound | Razer Insider

My Razer Kraken Kitty headset has a crackling, static-y sound

  • 1 April 2022
  • 1 reply
  • 86 views

So, I recently got the Razer Kraken Kitty Quartz Edition (Not Bluetooth) after obsessing over the kitty ears. However, whenever I have 2 or more applications open, the audio just suddenly goes to static. If I'm in a Discord call, and try playing music from Spotify in the background, the music and the call itself just goes to a weird crackling noise. This also happens whenever I'm loading games, or a browser. It's extremely annoying and I've tried many things to fix it, to no avail. I'd really like to figure out what's going on and why this $150 headset is causing me more trouble than my older $40 headset.

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1 Reply

Userlevel 4
Hey there! Sorry to hear that you are experiencing an audio issue with your Razer Kraken Kitty Edition. For now, please perform these troubleshooting steps to see if it fixes the problem. If nothing changes, send me a PM with your device's serial number to validate the warranty status for possible RMA options.

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