My razer nari ultimate is connecting and disconnecting | Razer Insider

My razer nari ultimate is connecting and disconnecting

  • 25 October 2020
  • 9 replies
  • 87 views
F
Hey, I bought a razer nari ultimate on amazon 11 months ago, and they're losing every 2-3 min. the connection, I tried changing the usb where I plug the wireless usb but its not working either.
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9 Replies

Ryaki
I'm on the same boat, I bought them 2 weeks ago and I receive frequent disconnections.
I've tried almost anything:

  • Uninstalled Synapse 2
  • Reinstalled Synapse 3 along with Razer Nari drivers.
  • Changed Ports.
  • Disabled Power Management allowing the computer to turn off usb device to save power.

Sometimes the product works fine but sometimes it disconnects repeatedly.
I hope someone has a solution to share with us.
C
Im having same problem right out of the box
Razer.Speedcr0ss
Userlevel 7
Hu everyone! Have you tried submitting a case to our Support Team? Please update the Razer Nari Ultimate's firmware by clicking the links below:

• https://mysupport.razer.com/app/answers/detail/a_id/1754/ - Recovery Tool Guide
• https://mysupport.razer.com/app/answers/detail/a_id/590/ - Pairing Utility

Let me know if it helps.
F
Razer.SpeedCr0ss
Hu everyone! Have you tried submitting a case to our Support Team? Please update the Razer Nari Ultimate's firmware by clicking the links below:

• https://mysupport.razer.com/app/answers/detail/a_id/1754/ - Recovery Tool Guide
• https://mysupport.razer.com/app/answers/detail/a_id/590/ - Pairing Utility

Let me know if it helps.

How do we do that when we use it for console?
C
on me the Razer Nari looks like the razer ssynapse think htey are not in the computer they are invisible they work but you cant find them in the razer synapse to change the lighitng or somthing like that
Razer.Speedcr0ss
Userlevel 7
Hey Captainbrine. Please send me a PM together with your Razer Synapse 3.0 logs. Save it via Google Drive or to any online drive account, then paste the link in your PM. Let's continue from there.

Hi frontMaximumPurple736! You can connect the Razer Nari Ultimate to Xbox One using the 3.5mm cable. For PS4, you can pair the headset via Bluetooth using its USB dongle.
N
Im having exactly the same issue with brand new pair of Nari Ultimate Xbox, constant dropping connection, constantly pop up linking headset to profile and content stuttering sound / loss of sound completely that requires me to switch headset off and on OR even restart console.

Using Xbox One X and the connection is terrible, great when they work but far too many issues for what is supposed to be a premium headset.
R
Razer.SpeedCr0ss
Hey Captainbrine. Please send me a PM together with your Razer Synapse 3.0 logs. Save it via Google Drive or to any online drive account, then paste the link in your PM. Let's continue from there.

Hi frontMaximumPurple736! You can connect the Razer Nari Ultimate to Xbox One using the 3.5mm cable. For PS4, you can pair the headset via Bluetooth using its USB dongle.


Hi. I'm having an issue with my Razi Nari Ultimate. I cannot connect it to the USB dongle.

1) I've tried -- NariDongleRecoveryTool_v1.02.00 -- but it said there was nothing wrong with my dongle.
2) I've also tried -- RazerNariUltimatePairingUtility_v1.01.00 -- which said an update was required but then I got an error message saying 'wireless usb transceiver firmware update failed'.

It is quite disappointing for a 200 $ headset. Is there anything else I can try? Thanks.
My Razer Gear: Razer Blade 15 Advanced RTX 2070, Razer Firefly v2, Razer Mamba Wireless, Razer Nari Ultimate, Razer Goliathus Speed Cosmic Edition, Razer Goliathus Mobile Stealth
N
In last week or so using headset more I would guess it only actually works about 30% of the time, the rest of the time its hanging console, hanging controller or deafening me with stuttering audio.

I have been a Razer fan for years particularly when I was more into PC gaming, bought the Xbox Nari Ultimate thinking it would be similar quality to the older mice, keyboards and headsets but its an absolute joke to be honest for a 'premium' headset. Think I will pursue sending it back via Amazon and switching to an alternative brand.

The support is poor, the website keeps talking about updating firmware (can't its an xbox set) or connecting to synapse (can't I have a Mac and the Synapse doesn't recognise it) and it doesn't even show up on the Xbox razor headset app.

Up there with the worst purchase I have made for gaming.
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