My Razer phone has a shut down just to charge issue

Discussion in 'Mobile' started by xJonSmith95x, Oct 8, 2018.

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  1. xJonSmith95x

    xJonSmith95x New Member

    If I want to shut down my phone and simply charge while it's off it shows what percentage and then turns back on and does it multiple times no matter what. Is there a problem with my phone or is this just standard? I had it replaced months ago when I got my first one due to the screen not working. Haven't had a problem since but the update did fix me leaving the screen off while transferring files from my PC to the phone so I'm glad that was fixed. It should've also fixed this problem but didn't.
     
    xJonSmith95x, Oct 8, 2018
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  2. Rox598

    Rox598 Keyblade Master


    Just tried on mine. Putting the charger in when off and turning it off with the charger in and it stayed on the battery percentage screen.

    What version of the software are you on? And is the phone charging normally when on?
     
    Rox598, Oct 8, 2018
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  3. xJonSmith95x

    xJonSmith95x New Member

    It's the latest
    Android version 8.1.0
    Security patch July 5, 2018
     
    xJonSmith95x, Oct 8, 2018
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  4. Rox598

    Rox598 Keyblade Master

    I would suggest another cable then and if that doesn't work contact razer support you'll probably need to RMA
     
    Rox598, Oct 9, 2018
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