My Razer Synapse 3 dont recognize my mouse help | Razer Insider
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My Razer Synapse 3 dont recognize my mouse help

  • 5 August 2019
  • 4 replies
  • 7 views
I
i am on windows and i dont understand why synapse didnt recognize

its a razer mamba wireless

https://gyazo.com/61d15b5d94edc5ffa00575662a4b2f27

https://gyazo.com/6641def3b11a4de4d970b22226be39d5
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4 Replies

Razer.Speedcr0ss
Userlevel 7
iDarkZzy
i am on windows and i dont understand why synapse didnt recognize

its a razer mamba wireless

https://gyazo.com/61d15b5d94edc5ffa00575662a4b2f27

https://gyazo.com/6641def3b11a4de4d970b22226be39d5


Hey there! Thanks for posting your concern here. Have you updated your Razer Synapse 3.0 and your mouse to its latest firmware version? By the way, does the issue happen while connecting the mouse to a different port on your PC or to a different PC?
F
I have this issue as well. It seems after restarting the app or your computer, it will reconnect to Synapse 3. But if the mouse goes inactive/sleep, it will lose connection to Synapse again
Razer.Speedcr0ss
Userlevel 7
Failed4life
I have this issue as well. It seems after restarting the app or your computer, it will reconnect to Synapse 3. But if the mouse goes inactive/sleep, it will lose connection to Synapse again


Hey there! Have you updated your Razer Mamba Wireless from Razer Synapse 3.0 recently?
F
Razer.Speedcr0ss
Hey there! Have you updated your Razer Mamba Wireless from Razer Synapse 3.0 recently?

I just bought it 3 days ago and, as far as I'm aware, have downloaded all updates possible
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