my razer synapse isnt working properly | Razer Insider

my razer synapse isnt working properly

  • 8 February 2021
  • 3 replies
  • 1 view

so i got the emote display, set it up.. but now my chroma has issues while in game for some reason. the streamer companion app seems to be interfering and has taken control over my other chroma devices (my m&k) and the rgb just wont light up while in game anymore for some reason. super confused and would like to be able to see my keys lol

ALSO aside from that, i joined razer insider with the wrong account by accident and my main razer id (IJPGames) isnt in insider but is the email i signed up to be affiliate with i'm pretty sure. need advice and help with these 2 issues please!

thanks!
Jake - IJPGames

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3 Replies

well apparently the second issue got sorted out and both accounts are now in razer insider, so nvm!
Userlevel 7
IJPGames
well apparently the second issue got sorted out and both accounts are now in razer insider, so nvm!


Hi there! Thanks for initiating this thread. Was everything covered? Feel free to send me a PM should you need additional assistance. I'll be locking this thread now.
Not fully, my RGB worked once I turned off game access, but enabled streamer companion app access and it seemed like my RGB was functioning normally, I think that's all that's happening. The streamer companion app overrides chroma for some reason and I have to disable game sync to make it work properly. But my accounts are sorted out now I realized I created an account at some point with an alternate email by accident and was signed in using that account on synapapse and cortex.