My Razerbladwidow chroma is recognized as razer boot loader

Discussion in 'Razer Support' started by coolCadmiumYellow382, Nov 3, 2018.

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  1. hello everyone,

    I have windows 10, and i am really wondering why it doesnt work.

    here is what i did :

    - i unplug and plugged the keyboard in other usb slot, nothing happened, sometime there is the usb sound thing, sometime nothing happen. All the usb slot perfectly work with any other device.

    - i uninstall the driver and reinstall it, nothing good from this either.

    - i tried to update the firmware, as some ppl suggested that on google, but i cant start the setup because the computer dont detect the keyboard at all.

    - if i open then profile manager software for the keyboard, it can open but then it auto shutdown because computer cant detect keyboard.

    - lights on keyboard arent on either.

    - i rebooted many times.

    - finally i havent installed nothing at all to could have change any configuration about anything, last night it was, all was perfect and today not a single button work on the keyboard.
  2. FatKidWanderer

    FatKidWanderer Well-Known Member

    Hi there, @coolCadmiumYellow382! Can you send us the Serial Number of your Razer keyboard through DM? It is found underneath the keyboard itself or on the box that came with the device.
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