Nabu watch forged edition is not syncing with the nabu android app

Predator5
Hello,

Have you tried contacting Razer Support via chat or email?

Hello, yes i have raised a case with Razer support as well in the meanwhile.

Just wanted to know if somebody had a previously used or knows quick workaround for the same.

.Surf.
I had some issues with the Nabu X, it wouldn't find it on the bluetooth list of devices and therefore wasn't able to sync it with the application, but i just sent it to RMA and get another one back. As for the watch, i have it for more than over a year and haven't had sync problems. I hope you do know you need to have internet connection in order to sync it. Other than that i can't really help you much, it's quite an old piece, problems are expected to appear and the most helpful way is to talk to support guys.

Hey, yes of course the sync only works with an internet connection. So i had a check with the Razer chat and it seems the Nabu app is not supported on Android version higher than 7 and i run on Android v9(One Plus 6T).

Anyways, the Razer support team is looking into it with my case and waiting for an update if there's any other workaround for this.

Oh then its indeed strange, because if you run a v9 and i am also running v9 it should work on mine as well.

Because i did try restarting phone, the bluetooth and location features and re-logging in to the nabu app. all the requested troubleshooting.

But if it was a bluetooth issue, it should not be able to find the nabu and the 4 digit code on the nabu watch during the initiation of the setup between the phone and the nabu watch right? Hmmm...

I use a One Plus 6T running Android V9, not sure if there's any phone specific setting which is blocking the sync between the watch and the phone, all ideas are welcome, thanks.

I am really not sure what else i can test out to get this fixed, in the meanwhile i will also try to run it on another phone and see if its syncing, just to make sure.

.Surf.
That is weird, cause i still can use my Nabu Watch synced with the Nabu App, and i just upgraded to Android 9 a few days ago. I don't think this should be too much of a problem, i'm inclined towards the bluetooth connection.

Hey, by the way i installed the nabu app, logged in and tried syncing the Nabu watch via a fiend's iphone(ios 11). And it worked .

So after that i logged in to the nabu app on my one plus and the watch synced indeed. I was able to customize all the settings, add/delete display options, vibration modes, alarms etc.So happy!

But the notifications doesn't work on the watch, i tried sending test notification from the phone. It shows on the phone, though nothing on the nabu watch screen.